26 days old

Logistics Coordinator / Help Desk

Kelly Services
Breinigsville, PA 18031
Kelly IT is hiring a Help Desk Associate for a 4 month Project in Breinigsville, PA.

**For consideration, please email your updated resume to the recruiter at**

Help Desk Associate

Duration: 8/2020 - 12/2020

Pay: $24.61 max rate on W2

Breinigsville, PA

**Job Description**

The Helpdesk Associate is responsible for providing proactive Helpdesk support in response to calls/emails from our internal Distribution Project Management Group, External clients and Clinical Trial investigator sites. This will include, but is not limited to working with our approved couriers to track in transit drug supply chain shipments, proactively intervene to manage and resolve issues, escalating for internal or external support as necessary.

The Helpdesk Associate will also support our Total Transportation Management (TTM) service for third party distribution that will include obtaining and providing freight quotes, creation of distribution orders in our GPM system, distribution of any relevant site documentation and providing a full proactive track and trace service.

The role requires competent use of Clinical Services systems and SOPs and will be required to perform to Clinical Services Quality Standards and timelines.

Receipt of Helpdesk calls from external clients and investigator sites globally, and recording of issues in the Global Logistics Helpdesk Service Management System

+ Receipt of Helpdesk calls from our internal Distribution Project Management group and recording of issues in the Global Logistics Helpdesk Service Management System.

+ Escalating calls when required in as per our SOPs.

+ Ensuring all Helpdesk calls / emails are managed through to resolution.

+ Participation in cross-functional business process improvement activities as required. Implementation of new working practises within the team.

+ Obtain rates and transit times from FCS approved couriers for distribution of domestic and international orders from 3rd party locations.

+ Schedule and execute distribution orders with FCS approved couriers for domestic and international destinations.

+ Proactively track and trace orders to ensure on time delivery within FCS service level agreement

+ Actively participate in team meetings, conference calls, and daily operations meetings

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At **Kelly** , were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.



Posted: 2020-08-26 Expires: 2020-10-03

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Logistics Coordinator / Help Desk

Kelly Services
Breinigsville, PA 18031

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