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Mac Service Desk Associate

Kelly Services


Location:
Boulder, CO
Date:
04/18/2018
2018-04-182018-05-17
Job Code:
US41ALDU_BH1425856
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Job Details

Job Title Mac Service Desk Associate

Jobid US41ALDU_BH1425856

Location: Boulder, CO, 80305, USA

Description **Mac Service Desk Associate**

**This position is located in Boulder CO**

We're looking for passionate, talented people to lead this transformation to support our clients’ employees who are using Apple products in the Enterprise.


+ You're highly focused on customer satisfaction and enjoy assisting people with technical problems. You’re a creative problem solver and take pride in the service you deliver. You can quickly determine what help a customer needs and how best to deliver it, adapting your technical guidance to the technical skill of the caller. You'll be comfortable in technical environments and quickly be able to analyze complex multi-system issues. Customer Satisfaction is key to how you work, delivering that experience in first call is the goal. Sometimes you'll need to reach out to colleagues to help achieve a resolution but you'll maintain that first contact point relationship until the customer is delighted.
Be it an Apple hardware or software issue or a problem specific to the customer’s IT environment, you'll quickly establish yourself as an expert people can trust and be a regular contributor to the Mac@Work self help portal content and Social Forums. As one of the first to join this exciting new team we're looking for you to set a positive standard up front, to build a group of support professionals who really listen to the customers and become a champion of their experience.


+ Passionate about providing a great customer experience, with a quality service mindset
+ Apple Macintosh OS and Apple iOS experience professionally and/or personally
+ Minimum 1 year professional troubleshooting expertise
+ Experience in successfully interacting with customers, preferably in a technical support role
+ Active listener with flexibility to modify approach according to the needs and skills of others
+ Ability to multi-task applications and interactions
+ Skilled in troubleshooting technology and methods
In addition to working with the world’s most recognized and trusted name in staffing, Kelly employees can expect:

- Access to a comprehensive employee benefits package including health, prescription, vision, dental, and life and short-term disability insurance

- Service bonus and holiday pay

- Portable 401(k) plans

- Recognition and incentive programs

- Access to continuing education via the Kelly Learning Center

Kelly Services specializes in providing companies around the world with professionals. We are part of Kelly Services®, a U.S.-based Fortune 500 company and a global staffing industry leader.

With more than 2,600 company-owned and operated offices in 30 countries, Kelly provides an incredible opportunity to job seekers all over the globe.

We invite you to bookmark our Web site and encourage you to review it regularly for new opportunities worldwide: www.kellyservices.com at http://www.kellyit.com/ .

**_Kelly Services—Celebrating 70 Years_**

Kelly Services is an Equal Opportunity Employer

**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**


As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.



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