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Manager of Clinical Quality Performance

Athenahealth, Inc

Watertown, Massachusetts
Job Type:
Job Status:
Full Time
  • Clinical Operations
Athenahealth, Inc
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Job Details

Position Summary:
The Manager of Clinical Quality Performance have the opportunity to participate in and lead multiple projects simultaneously that support the mission of our team ensuring clients successfully demonstrate improved clinical quality, earning more revenue with less administrative work. The person in this role with have the knowledge to navigate the complex, technical and/or policy-related details of value based care initiatives in order to give first-class recommendations to our internal teams and clients. This person's recommendations will inform decisions with the highest business impact on the growth of athena's network.  This person will also have the opportunity to lead a team of direct reports to ensure projects are progressing and you're helping alleviate risks/roadblocks to hit milestones and goals and actively engaging in regular feedback to improve individual performance and support professional growth and development of your team members

Responsibilities may include, but are not limited to:
30% Quality Product Performance Management

  • Recommend and implement clinical performance improvement opportunities based on data analysis results
  • Contribute to development and implementation of client best practices for one area of ownership (with goal of improving overall client performance), examples include:
    • Track common themes/structures/tactics across highest performing clients and create best practice definition
    • Utilize cross functional levers to implement best practices (ie product enhancements, operations programs, account management guidance)
    • Monitor success of implemented quality measures
  • Provide input to PRSM/portfolio planning process relating to Quality Performance
  • Research, define, and articulate business requirements to achieve a user story and tie to business objectives and client success
  • Use quantitative analysis to make business decisions that meet or exceed stated goals

40% Project Operations Management

  • Drive increased knowledge of industry and technology across internal teams to inform strategy
  • Define team metrics and tracking team’s progress against business goals
  • Lead long-term projects with cross-functional teams using written and verbal communication to achieve success
  • Coordinate client performance management efforts across varying functional groups to improve client outcomes
  • Identify, define and implement new tools and processes to be used by the Quality Performance team
  • Engaging with Sales, AM, Product Marketing and other client facing/enablement teams to communicate updates or other relevant changes

30% People Management

  • Manage and mentor team members, motivating them and encouraging their professional development as measured by employee retention and cohort advancement
  • Translate strategic goals to a tactical team execution plan, setting ambitious team goals
  • Set and monitor annual performance goals & objectives, including responsibility for performance appraisals
  • Responsible for development of direct reports, via routine check-ins; identifying training needs; providing coaching/teaching; and ID’ing/advocating for professional development opportunities.

Education, Experience, & Skills Required

  • BA or BS degree required; master's Degree (Health Informatics, MBA, MPH, etc.) preferred
  • 5-6 years minimum experience or prior roles with progressive responsibility
  • Demonstrated past experience in delivering team success via data-driven metrics & reporting
  • Experience working with large datasets; SQL preferred
  • Strong problem solving, analytical and quantitative skills
  • Understanding of healthcare/ Health IT and in defining opportunities to improve healthcare preferred
  • Experience with mentoring and/or direct team management
  • Demonstrated track record of success regardless of prior field or role
  • Creative thinker who can implement innovative solutions
  • Demonstrated ability to command attention through presentations and distill complex ideas into coherent and easy-to-understand language

Behaviors & Abilities Required:

  • Aligns people, project and processes to achieve goals
  • Sets high standards, is resourceful in achieving those aims, and provides frequent feedback loops
  • Ability to be flexible and change gears and re-organize teams as needed
  • Knows and communicates priorities effectively
  • Uses data to define issues and business problems and seeks out stakeholder input as needed
  • Groups problems into themes to inform future direction of product/team
  • Effectively plans projects, anticipates problems, and finds appropriate mitigation steps
  • Well-organized and can start to communicate a future vision for functions/processes on the team
  • Effectively delegates to team members and clearly state expectations
  • Is comfortable moving between the player and coach on the team, at times leading and at other times executing on tasks
  • Passion for improving healthcare, with empathy for the user of our products and services
  • Excited to work with others through change
  • Proven track record of delivering measurable business results
  • Proven ability to independently manage many changing tasks simultaneously
  • Translate mission, vision and business objectives into stories that interest employees and bring the vision and core values to life