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15 days old

Manager Quality Assurance - Return Services

Kelly Services
Plainview, NY 11803
Manager Quality Assurance - Return Services


The manager will manage the RMA department for production and customer returns related issues. Understanding of product operation, troubleshooting methods to figure out root cause of issues is required. 4D/8D reports will be generated and provided to customers as needed. Team communication desired for achieving short turnaround time for customer issues and production related issues. Knowledge of using test application softwares, power supplies, light sources, test equipments including multimeters, oscilloscope, function generators etc.


Assist the organizations to formulate quality standards and regulations for employees and for the product produced as well. Analyze the data gathered and plan accordingly to improve product quality. Accountable for identifying the mistakes and inspecting the procedures. An efficient manager will have solid experience in quality control. An ideal candidate for this position should be competent to continue business life cycle and to attain long term success in business.


**Responsibilities and Duties**


**Returns & Service:**


+ RMA handling- Complete returns and exchange process are handled and monitored by the Returns department

+ Runs the initial troubleshooting and diagnostics for root cause

+ Parts are returned to vendors (RTV Process) as needed

+ Generation of 4D/8D reports

+ RMA/ Non-conformance gets regularly summarize in the QMS


**Quality Assurance:**


+ Analyze the data thoroughly to find the areas of growth

+ Develop strategies to improve the production process

+ Eyeing on the objectives to maximize the profitability of the organization

+ Providing training to individuals who handle the product

+ Make sure whether the product goes through auditing and testing

+ Make sure whether all the legal standards are met and review thoroughly the existing policies and standards

+ Review the organizations process to ensure whether they align with the current policies

+ Formulate timely reports and documentation to track progress

+ Identify the training requirements to meet the quality standards

+ Develop and monitor corrective measures

+ Make documentation of internal audits and quality assurance activities

+ Plan, conduct, and monitor the test, and inspecting the products to ensure its quality

+ Look at customer complaints

+ Analyze the data to find the areas for improvement


**Requirements**


+ Electrical Engineering degree required

+ Knowledge of handling & troubleshooting optics, electronics, and mechanical parts.

+ Ability to read and follow test instructions of spectrometry products.

+ Ability to use hand tools for assembly and soldering irons.

+ Knowledge of analog design, e.g. SMPS

+ Experience with measuring conducted and radiated EMI; digital design, and knowledge on MCU, CPU

+ Knowledge of what an FPGA is, what HPLs such as VHDL and Verilog are; the difference between active and passive components; basic OPAMP circuits

+ Understanding of high-pass and low-pass; Kirchhoffs Voltage and Current Law

+ Experience with measurements using an o-scope and multimeter

+ Having relevant experience in quality inspection, auditing, and testing is an added advantage

+ Ample experience in implementing corrective/preventive measures

+ Quality assurance knowledge of tools and methodologies

+ Certification programs in Six Sigma, Quality Improvement associate, quality auditor, and quality engineer.


For immediate consideration and interview send resume to chrc511@kellyservices.com


**Why Kelly** **** **?**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2022-06-13 Expires: 2022-07-14

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Manager Quality Assurance - Return Services

Kelly Services
Plainview, NY 11803

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