16 days old

Master Data / Customer Service Specialist

Kelly Services
Deerfield, IL 60015
Kelly Services, a global leader in staffing solutions, is seeking Master Data / Customer Service Specialists to work at an industry-leading Medical Manufacturing company in Deerfield, IL. This is a great opportunity to work for a well-known company in an exciting industry!

Pay: $15.00 - $25.00 per hour

Duration: 12 month contract - potential for full - time placement

Shift: 1st shift

Responsible for new customer account set ups as well as ongoing maintenance of existing customer accounts. The Master Data specialist will require knowledge and application of state tax laws and state prescription license requirements and regulations. This role requires interactions with internal and external customers via various communication methods. Must be adept at handling ambiguous situations, multi tasking, and ability to analyze work under pressure. In this role the candidate will need to work collaboratively with the following departments: Business Operations, Regulatory, Tax, Credit and Collections, Customer Service, Hardware, various Sales Representatives, Export and others.

Essential Duties and Responsibilities

? Applies Distribution Strategy Screening process to identify qualified customers.

? Process approved credit applications ensuring customers provide correct state issued documentation.

? Set up and Maintain customer accounts adhering to departmental procedures, and Governance Rules ensuring consistent customer data.

? Documentation and compliance to internal and external audits to ensure compliance regulatory laws.

? Handle questions and facilitate necessary research to resolve issues for internal and external customers.

? Process email requests from customers and business partners to meet a 48 hour SLA.

? Perform various projects including; master data cleansing, account restructuring and maintenance, acquisitions and mergers, and meeting scheduled time lines.

? Perform data verification and research in preparation for mass account uploads and changes.

? Must possess the ability to analyze current processes and form recommendations to improve them.


? Individual must be highly organized, detail oriented and self motivated.

? Strong ability to prioritize multi functional activities and manage ambiguous situations required.

? Individual must be able to work under pressure, meet identified timelines and collaborate well with the team.

? Must possess the ability to analyze current processes and form recommendations to improve.

? Expertise in working in the Windows environment is required.

? Prior knowledge of JD Edwards is a plus.

? Strong team player with superior collaboration skills.

? Solid organization skills with ability to prioritize, multi task, meet deadlines and deliver on commitments.

? Proficient in Microsoft Office Apps (Word and Excel-intermediate)

? Demonstrated analytical, diagnostic and problem solving skills.

? Currently work shift schedule hours are 8:30-5:00 pm, but subject to change.

? Some overtime may be required.

Education and/or Experience.

? Completed high school diploma or GED required; Bachelors degree preferred.

? Minimum two to four years relevant (Healthcare Customer Services (CS) / Data Stewards) professional experience required.

? Expertise in working in the Windows environment, Excel (Intermediate: filter, analysis data) and Word.

? Prior knowledge of JD Edwards (ERP Legacy systems) a plus.

? Knowledge of HIPPA Laws, a plus

? General skills needed to perform the job: Strong computer skills; Excellent communication superior collaboration skills; Microsoft Office software; Demonstrated ability to quickly and effectively problem solve; Prioritizing and multitasking: Proactive and innovative; Attention to detail; Ability to work independently; and Able to work and train in a virtual environment when needed.

Why Kelly?

As a Kelly Services candidate you will have access to numerous perks, including:

Exposure to a variety of career opportunities as a result of our expansive network of client companies

Career guides, information and tools to help you successfully position yourself throughout every stage of your career

Access to more than 3,000 online training courses through our Kelly Learning Center

Group-rate insurance options available immediately upon hire (Available for purchase and administered by a designated third-party vendor)

Weekly pay and service bonus plans

Please Note: This position is being recruited for by a remote Kelly Office, not your local Kelly Branch. For immediate consideration towards this position, apply directly to this job posting.

Apply Today!

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At **Kelly** , were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

Posted: 2020-09-07 Expires: 2020-10-08

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Master Data / Customer Service Specialist

Kelly Services
Deerfield, IL 60015

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