26 days old

Medical Administrative Assistant

Kelly Services
Chattanooga, TN 37404
Kelly Services is currently seeking a full time Clinical Assistant for one of our top clients in Chattanooga, TN!

**Pay:** $18

**Schedule:** M-F 9a-6p


Supports customer service activities and initiatives for a number of products or clients including but not limited to the Case Management and Utilization Management departments.

**Job Responsibilities**

+ Screen incoming calls and/or faxes or other digital format for UM and/or CM and direct calls/faxes/other digital requests to the appropriate area.

+ Identify and refer cases appropriately to the Case Management and/or Transition of Care department.

+ Receiving, investigating and resolving customer inquiries and claims.

+ Maintain departmental goals. Perform projects, review and handle reports as assigned.

+ Load complete organization determination/notification for services designed by internal policy. Clearly document and key data in to the appropriate system using departmental guidelines.

+ Interact with membership, hospital and provider staff, advising of UM decision, status organization determinations, giving direction as necessary.

+ Search for and key appropriate diagnosis and /or procedure code as part of the notification /prior authorization process.

+ Must be able to pass required testing.

+ Participation and attendance are mandatory.

+ This position requires flexibility, due to rotations in schedules, and requires adherence to assigned schedules.

+ Work overtime as required


+ High School Diploma or equivalent Experience

+ 1 year - Customer service experience is required Skills\Certifications

+ Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint)

+ Proficient oral and written communication skills o Proficient interpersonal and organizational skills Exceptional time management skills

+ Ability to work independently under general supervision and collaboratively as part of a team in a fast paced environment o Independent, Sound decision-making and problem-solving skills

+ If current employee with the company, must meet minimum performance expectations

+ Extensive knowledge of all aspects of Utilization Management, Care Management, and Behavioral Health.

+ Knowledge and understanding of Medical terminology

+ Solid knowledge and understanding of provider reimbursement methodologies, ICD-9-CM, CPT, HCPCS and UB-92 coding, UHDDS coding guidelines, AHA Coding Clinic

+ Ability to talk and type simultaneously in a clear and concise manner while interacting with customers

**Were hiring, and were here to help you figure out what's next. Please include a copy of your resume and email Kendyl at today to get started.**

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At **Kelly** , were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

Posted: 2020-09-28 Expires: 2020-10-29

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Medical Administrative Assistant

Kelly Services
Chattanooga, TN 37404

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