1+ months

REMOTE Medical Device Customer Service Representative

Kelly Services
Fremont, CA 94536 Work Remotely
**Kelly Services** is immediately hiring for a temporary **Customer Service Representative** for one of our customers in **Fremont, CA** . Our customer is looking for an enthusiastic, high attention to detail, medical device experienced individual to join their team.

**Hours:** M-F 8AM-5PM

**Pay:** $22+ DOE


1. Answers incoming calls for Technical Service, providing prompt and accurate technical assistance troubleshooting and resolving problems and/or complaints about CoaguSense products.

2. Documents calls and responses in the SalesForce Application. Initiates product returns for replacement, investigation and repair.

3. Communicates with customers on interim actions and final resolution for outstanding problems in a timely manner. Ensures customer satisfaction with products and service.

4. Assist customers in the interpretation, application and/or understanding of regulatory requirements, proficiency testing and quality control.

5. Participate in providing support to customers outside of regular office hours.


Experience working in Outlook, MS Office and Databases, e.g. SalesForce programs with the ability to collaborate with a multi-department team.

Knowledge of clinical lab systems

Medical Devices and previous experience in troubleshooting, providing technical assistance over the phone required.

Excellent organizational and interpersonal skills.

Please apply if you feel you're a qualified candidate. We are looking to hire very quickly for this role.

**Why Kelly** **** **?**

Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2020-12-28 Expires: 2021-02-18

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REMOTE Medical Device Customer Service Representative

Kelly Services
Fremont, CA 94536

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