9 days old

Medical Customer Support Representative

Kelly Services
Fremont, CA 94536
Kelly Services is immediately hiring for a Medical Customer Service Representative for one of our customers in Fremont, CA. This CSR will possess exceptional customer service skills who excels at building trusting relationships with customers and colleagues. Candidates must demonstrate excellent phone etiquette, project a pleasant tone regardless of the nature of the call, as well as exhibit empathy towards our customers. The ideal candidate always looks to go above and beyond general job expectations in an attempt to provide our customers with the best possible service experience.


M-F 9AM- 6PM

Pay: $25/hr


+ Handling Daily Incoming/Outgoing Phone and email inquiries with excellent attention to detail, a strong sense of urgency and follow through

+ HIPAA Compliance: Ability to handle confidential information with discretion and good judgement

+ Data entry and data verification, as well as record keeping and good documentation practices

+ Assisting with shipping supply inventory to individual clients/Medical Centers

+ Resolving issues by engaging other Company resources as appropriate, such as providing lab test results, coordinating follow-up testing, and clarifying test results

+ Ensure ongoing customer satisfaction

+ Communicating problems encountered with specimen handling to the appropriate client

+ Notifying patients of the need for specimen recollection; obtaining additional patient and physician information


+ Experience in a medical setting and with medical terminology, and/or transcription preferred

+ Excellent interpersonal skills, a demonstrated ability to work effectively with multiple disciplines, and a good team approach

+ Excellent written and oral communication skills, administrative skills, and above-average computer skills

+ Highly organized, good documentation skills, and attention to detail

+ A result- and goal-oriented attitude, integrity, a strong work ethic, and a commitment to quality

+ Ability to work in a fast-paced and changing environment; flexible and quickly adaptable to changing priorities

+ Ability to function independently

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-01-08 Expires: 2021-02-08

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Medical Customer Support Representative

Kelly Services
Fremont, CA 94536

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