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14 days old

Medical Records Specialist/CSR

Kelly Services
Austin, TX 78703
**Medical Records Release Specialist/Customer Service**


Kelly Science and Clinical is currently recruiting for a Medical Records Release Specialist. This role is responsible for performing specialized clerical duties such as record keeping and managing forms and information. The Medical Records Release Specialist will be responsible for responding to queries from patients by phone, fax, email, or any other form.


The MRRS will be responsible for providing information and feedback to department employees and other company departments from data received in the Customer Service Records Release department and for insuring the paperwork produced is accurate and timely based on established protocols and regulations.


The MRRS will be responsible for delivering high quality service on all calls answered in the department and have superior ability to multi-task in a high stress environment.


**Job Responsibilities:**


+ Manages the queue and answers questions first and foremost for the Records Release Department.


+ Handles and triages calls.


+ Utilizes job knowledge, judgment, and problem-solving skills to ensure quality information is released.

+ Follows established policies and procedures for records release, billing, clinical, documentation, and customer service.

+ Identifies problems which may adversely affect the release of the record(s), billing, clinical, or customer service and takes appropriate action, including supervisor notification.

+ Understands and follows all company policies.

+ Possesses knowledge of modern office equipment and able to use Microsoft Excel and Microsoft Word.

+ Processes all incoming and outgoing correspondence, completes all forms, answers queries by searching and retrieving files.

+ Performs data entry for queries.

+ Process and scan paperwork to be entered into Misys.

+ Store and extract the file information from computers.

+ Audits report against the order to ensure quality.

+ Understands and follows all HIPAA guidelines.

+ Participates in departmental Customer Service Meetings.

+ Follows Compliance procedures and participates in Compliance training.


**Education:**


Minimum Associates degree in the Healthcare field or more than 2 years in the medical field.


Preferred Bachelors degree in Laboratory Science or Medical Technology program.


**Preferred Experience:**


Minimum 1 year of Call Center experience in the Customer Service Department


Preferred 2 years or more of Call Center experience and or medical or medical records release experience.


**Skills:** Excellent customer service and communication skills. Outstanding analytical and problem-solving skills. Ability to cope with varied levels of workload and multiple tasks. Ability to adapt to changing work environment. Works well independently. Able to type at least 35 wpm.


**Work Schedule** : M-F; 8am-5pm


**Why Kelly** **** **?**


Kelly Science & Clinical is your connection to premier scientific and clinical companies looking to hire talented people just like you. Every day, we match science professionals with dream jobs that fit their skills and interestsits the way we think job searching should be. Nearly 100 percent of our science recruiters have a professional background/education in science, so we know a thing or two about the science market and how to get you noticed.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law. (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm)
Posted: 2021-04-30 Expires: 2021-05-31

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Medical Records Specialist/CSR

Kelly Services
Austin, TX 78703

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