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Member Experience Manager

Kelly Services

Franklin Lakes, NJ
Job Code:
  • Business Development/Operations
  • Project Management
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Job Details

Job Title Member Experience Manager

Jobid US41L3SM_BH1429797

Location: Franklin Lakes, NJ, 07417, USA

Description Kelly Services is currently seeking a Project Manager for our client, the largest Pharmacy Benefits Management company in the United States and one of the country’s largest pharmacies. This is a contract opportunity starting May 21st through November 1st. Maximum pay rate is up to $36.00 per hour based on experience.

**Job Title:** Hiring Project Manager in Franklin Lakes, New Jersey

**Experience desired in the following or related areas:**

• Brand/Communications Manager

• Brand Development Manager

• Marketing Manager

**Job Description:**
The main role of the Member Experience Manager is to manage the development, review and approval of Medicare beneficiary plan-related communications as required by the Centers for Medicare and Medicaid Services (CMS). This client-facing position will work closely with internal Product and Account Management partners to understand client requirements in order to develop a communications approach that meets the client requirements.

The scope of programs handled by this person will include, but is not limited to, annual update of our main suite of customizable plan documents used in each of our clients’ member enrollment package, welcome kit, and annual renewal package.

The Member Experience Manager will function independently as a member of the team, and also work in partnership with our Marketing Operations Team as needed, to ensure all communication content meets CMS, client, and company requirements, and are mailed in order to meet CMS-mandated time frames. In addition, the person in this position would be responsible for ensuring all production forms and matrices are completed and provided to Marketing Operations as a part of ensuring accuracy of the communications and/or mailing.

**_This position requires the following core skills to be successful:_**

• Excellent interpersonal skills
• Strong communication skills (oral and written)
• Ability to follow documented processes and work instructions
• Ability to manage multiple projects under tight timeframes
• Ability to work in a dynamic business environment
• Ability to work well with all types of work styles
• Extremely detail oriented multi-tasker with strong organizational skills
• Strong self-starter with excellent time-management skills

• Manage client requirements and the development of member communications within a defined scope.
• Oversee the development, review and overall timelines for assigned portfolio of clients.
• Prioritize and maintain project schedules for all materials to understand status and timing as well as assess and mitigate risks.
• Provide Marketing Operations with the appropriate document releases and mail package contents and specifications.

• Bachelor’s degree or higher
• Minimum 3 to 4 years communication and program management experience
• Experience in client-facing interactions
• Minimum of intermediate level Microsoft Word and Excel skills and ability to work with a variety of web-based tools
• Demonstrate ability to manage multiple projects concurrently under tight timeframes and extreme pressure

**Work Schedule:**
Monday through Friday, 9:00 a.m. to 5:00 p.m.

**Pay Range:**

Negotiable based on Project Management experience and skills.

**As a Kelly Services candidate you will have access to numerous perks, including:It's a great opportunity to get your foot in the door and gain valuable experience so apply today!!**

+ Exposure to a variety of career opportunities as a result of our expansive network of client companies
+ Career guides, information and tools to help you successfully position yourself throughout every stage of your career
+ Access to more than 3,000 online training courses through our Kelly Learning Center
+ Weekly pay and service bonus plans
+ Group-rate insurance options available immediately upon hire*
_*Available for purchase and administered by a designated third-party vendor_

****Important information:** This position is recruited for by a remote Kelly office, not your local Kelly branch. Please submit your resume for consideration to .

**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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