13 days old

Member Service Representative

Kelly Services
Cottonwood Heights, UT 84121
**Hiring! Member Service Representative**

**About Company:**

+ A next-generation fintech company on a mission to help our members achieve financial independence to realize their ambitionswhether thats buying a house, starting a family, or becoming debt free. We aim to be at the center of our members financial lives, so they can get their money right.


+ M-F 8-5 or 9-6pm PST and (1 weekend day occasionally)

**The role:**

+ The Member Service Representative will be responsible for providing best in class service by responding to Inbound inquiries concerning debit card transactions, products, services, disputes, fees, billing errors, payments, or any other requests.

**What youll do:**

+ Respond to customer inbound inquiries via phone, chat, and email.

+ Exercise consultative sales techniques demonstrating strong call control

+ Provide world-class customer service through First Call Resolution

+ Document every correspondence with applicants and borrowers clearly and concisely

+ Request and secure required documentation according to documented company procedures

+ Strong ability to overcome objections, deescalate inquiries and be genuinely empathetic in conversation with Members

+ Take ownership of resolving member inquiries and attempt to foresee causes of additional inquiries

+ Share insights with management regarding the root causes of Member inquiries, concerns, and complaints, advocating on our members behalf to improve our products, operations, and policies

**What you need:**

+ Professional demeanor and strong work ethic

+ 1 year contact center experience

+ Strong verbal and written communication skills

+ Intermediate computer skills with solid proficiency in Microsoft Office Suite

+ Ability to exhibit grace under pressure, while successfully navigating complex work assignments/situations efficiently and effectively

+ Experience with meeting critical deadlines in a dynamic, rapidly changing environment

+ Self-motivated, ability to multitask, resourceful, productive on teams as well as independent work

+ Comfortable with adapting to change, switching between projects/duties quickly and efficiently

+ Excellent organizational and time management skills

+ Ability to work evenings, nights, weekend days, and overtime

+ High school diploma or GED required

+ Must successfully pass FINRA fingerprint background check

**Nice to have:**

+ Series 99

**Why youll love working here**

+ Competitive salary packages and bonuses

+ Comprehensive medical, dental, vision and life insurance benefits

+ Generous vacation and holidays

+ Paid parental leave for eligible employees

+ 401(k) and education on retirement planning

+ Tuition reimbursement on approved programs

+ Monthly contribution up to $200 to help you pay off your student loans

+ Great health & well-being benefits including: telehealth parental support, subsidized

+ gym program

+ Employer paid lunch program (except for remote employees)

+ Fully stocked kitchen (snacks and drinks)

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-09-06 Expires: 2021-10-07

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Member Service Representative

Kelly Services
Cottonwood Heights, UT 84121

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