1+ months

Member Services Coordinator

WIRB-Copernicus Group (WCG)
Bala Cynwyd, PA 19004

General Information

Location: Bala Cynwyd, PA

Organization: ACI Clinical

Job Type: Full Time - Regular

Description and Requirements

The Member Services Coordinator, at our Bala Cynwyd, PA office location, will work with our member services team in recruiting and contracting specialized clinicians (members) who will assist us as subject matter experts on our studies.  This position will work with key leadership personnel providing the highest level of support while ensuring quality and accuracy in all tasks.


  • Bachelors degree or equivalent experience required 


  • At least two (2) years professional experience/office environment.  

  • Superior organizational skills. 

  • Excellent attention to detail. 

  • Outstanding communication skills. 

  • Ability to handle fast-paced environment. 

  • Public speaking/presentation skills. 


  • Lead clinical consultant recruitment, contracting and document management as directed by Manager of Member Services.

  • Performing monthly updates of the project payment trackers according to that months billing cycle for spend reporting and tracking purposes.

  • Providing direct administrative assistance to the President of the company, including scheduling, secretarial support and expense reporting

  • Assisting Chief Operating Officer with administrative tasks related to contract management and quality assurance

  • Managing and executing monthly Member Billing responsibilities, including creating invoices, communicating with members, and ensuring all documentation is correct and reported to Finance and relevant parties per timeline requirements. 

  • Performing general office duties, such as maintaining inventory of office supplies and initiating orders as needed

  • Functioning as liaison to office supply and maintenance vendors as well as responsibility for office facilities maintenance

  • Manages Admin duties such as employee support tasks and ad hoc assignments

  • Manager and owner of all HCP Spend Reporting: including monthly supplier exchange cross-border reports for projects as required per project/Sponsor requirements and processes.

  • Maintaining and tracking of the Presidents consulting hours for reporting

  • Coordination of employee and member travel and meeting/event planning as needed in support of Project Management. 


ACI Clinical, a member of the WCG Clinical family, is a specialty provider of clinical trial committees and clinical trial advisory services. ACI maintains deep involvement in several public-private thought leadership efforts to improve the quality and effectiveness of clinical trials by enhancing data integrity for regulators and the scientific community to drive efficiencies in clinical research and enable more informed decision-making.


Posted: 2019-11-28 Expires: 2020-02-01

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Member Services Coordinator

WIRB-Copernicus Group (WCG)
Bala Cynwyd, PA 19004

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