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23 days old

Member Services Representative

Kelly Services
Gilmer, TX 75644
**Job Description**


JOB RESPONSIBILITIES:


1. Responsible for handling all new requests for service, new construction, obtaining signed right of way easements and preparing check sheet for engineering.


2. Responsible for handling and generating all service orders for meter/outdoor light sets meter/outdoor light disconnects, as well as all other service-related orders, and seeing that same are distributed for processing.


3. Responsible for being able to accurately explain the rate of charges applicable to a service location.


4. Responsible for having a membership application signed by the member, in each member-s history file, as well as to see that proper charges have been made as per Cooperative policies and that all ID requirements have been received.


5. Responsible for handing or mailing out service information to all new members as required by TPUC Substantive Rules.


6. Responsible for accurately entering all data to member records regarding address changes, personal information changes, changes to the service location description, etc.


7. Responsible for handling complaints from members relating to electric service and/or billing, and for initiating correspondence in replying to same prepared under the signature of the Member Services Supervisor or Director of Business Services.


8. Responsible for routine communication with members regarding their account and for proper documentation of such contact to the member-s accounts.


9. Responsible for distributing conservation information and material to members as needed. (i.e. energy savings brochures)


10. Responsible for handling and initiating all member requested meter tests.


11. Responsible for handling inquiries related to delinquent account, payments, check returns and deposits as requested by member or other employees.


12. Responsible for determining if member qualifies as a Senior Citizen and obtaining necessary documentation.


13. Responsible for determining if member qualifies as co-signer and complete proper forms.


14. Responsible for assisting with extension requests on payment of bills and deposits.


15. Responsible for assisting members with inquires related to URECC website and Smarthub app.


16. Responsible for communicating with members regarding utility assistance and providing documentation as needed to such agencies.


17. Responsible for handling inquiries, being able to explain and completing documents as needed related to bank draft, budget billing, prepaid metering and other programs offered to members.


18. Responsible for maintaining in a current, clean, and orderly manner all files, records and documents which are a part of assigned duties.


19. Responsible at all times and under any circumstances requiring contact with individual members for handling assignments and conducting one-s self in such manner as will reflect well on the Cooperative, and contribute to an increasingly better understanding by and harmonious relations with the members and public in general.


20. Responsible for performing other such job-related duties as assigned. Occasionally, certain conditions occur, or emergencies arise (outages) which may require unusual working hours.


**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****



At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-12-27 Expires: 2020-01-27

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Member Services Representative

Kelly Services
Gilmer, TX 75644

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