18 days old

Microsoft 365 Sr. Technical Specialist

Kelly Services
Rancho Cordova, CA 95670
Microsoft 365 Sr. Technical Specialist

Rancho Cordova, CA 95670

Contract Opportunity

Job Title: Microsoft 365 Senior Technical Specialist

Job Description: The Microsoft 365 Senior Technical Specialist is a Microsoft subject matter expert responsible for leading and managing the companys Microsoft 365 deployment projects. This person will be a senior technical lead for platform-wide oversight and management of Microsoft 365, Teams, Exchange, SharePoint, and OneDrive, and will be the technical lead for expanding Microsoft Teams as the companys standard for video conferencing, and for transitioning the Skype Phone System to Microsoft Teams. This person will also be the technical lead for introducing new Microsoft collaboration capabilities to the company (Forms, Lists, Bookings) and will ensure ease of access for all employees within project scope. This person will be part of a team that is responsible for helping transform how Clients employees work and collaborate and will play an important role in continuously improving our employee workplace collaboration and communications systems. This role will provide the operational support, customer engagement, and continual service improvement of these services, and will be responsible for integrating our collaboration services into a unified, interoperable, contextualized framework of digital collaboration experiences. This person will also provide employee-facing support and conduct business requirements analysis to deliver capabilities and technology integrations across platforms for greater employee effectiveness. This person will improve upon existing employee engagement models, build upon ITSM processes for incident management, request management, and release management, and will continuously build more connected and interoperable platforms while planning, building, and implementing Microsoft 365 roadmap technologies.

The candidate will have extensive experience in the overall Microsoft 365 environment, and is a subject matter expert in Microsoft Teams, Exchange Online, SharePoint Online, and OneDrive, and has enterprise experience in Exchange Online Protection, Advanced Threat Protection, Data Loss Prevention, message archiving, and related Microsoft 365 security and operational administrative controls and best practices. This candidate is also an expert in managing Microsoft Teams API integrations with third-party applications and chat bots, manage collaboration tools for mobile environments, and has extensive experience with configurations and management of Microsoft Teams Phone System. This role will focus on project implementation and will design and implement support processes for each technology as part of project efforts.

Skills/Experience: Be an effective technical leader and driver to expand Microsoft Teams as a fully operable real-time voice and video platform for PSTN phone calling and video conferencing for both internal as well as external B2B/B2C meeting participants

Lead the technical planning, developing, and hands-on implementing of activities to quickly and safely drive projects to deployment

Be a technical SME that can both advise and partner with the existing engineering and project teams

Evaluate, implement, and maintain changes to technology platforms

Assist with platform issues and incident management, including investigating incidents and remediating appropriately, or coordinating actions with other Level 2 and Level 3 engineering team members

Partner with existing team to administer, monitor, and manage Microsoft 365, Microsoft Teams, Microsoft Exchange Online, the Exchange hybrid, and other Microsoft 365 collaboration tools to ensure availability to pre-agreed Service Levels and perform necessary maintenance or enhancements to support availability

Develop and maintain all systems, applications, security, and telecommunication configurations

Manage the business requirements review and implementation of API integrations for Microsoft Teams and other Microsoft 365 services

Support continuous improvement initiatives, including project support, strategic planning, and road map development and implementation

Other related duties as assigned

**Required Skills:**

We have an immediate need for a highly experienced and skilled Microsoft 365 Technical Specialist / engineer to help with a few efforts between now and the end of the year. This person should be at the skill level that she/he can begin taking actions and advising/consulting on day 1; I expect very little onboarding time other than granting access to the platforms and understanding the project priorities under each appropriate project manager. This person will focus on:

- Microsoft Teams

o Expanding Microsoft Teams Conferencing and Teams Events

o Transitioning the company phone system from on-premises Skype to Microsoft Teams (Teams Voice)

- General Microsoft 365 security settings and controls

o Meetings and event policies for external attendees

o External access controls to data, as required by project scope

- Other Microsoft Capabilities

o Forms

o Bookings

o Lists

**Desired Skills:**

Degree Requirements: A Bachelors degree or equivalent education in Computer Science, Computer information Systems or Business is preferred, but candidates with proven experience will not be excluded from consideration

Five or more years hands-on experience with Microsoft 365 administration, and Microsoft enterprise systems involving a variety of software and hardware implementations

Candidate should be a Microsoft 365 certified Enterprise Administrator Expert, and have demonstrated experience managing enterprise environments

Advanced knowledge of Active Directory and Azure Active Directory

Strong experience with creating and managing PowerShell scripts

Experience with email security platforms, including Exchange Online Protection, Microsoft Advanced Threat Protection, and Axway MailGate

Experience with Microsoft Teams Phone System

Detail orientation and problem-solving abilities

Ability to coordinate issues identification and resolution between customers and the technical operations team

Ability to maintain composure and adapt in a dynamic, fast-paced, customer-focused work environment characterized by rapid change, minimal lead times, and multiple competing priorities

**Why Kelly** **** **?**

By partnering with Kelly Technology, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.


Posted: 2020-10-12 Expires: 2020-11-12

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Microsoft 365 Sr. Technical Specialist

Kelly Services
Rancho Cordova, CA 95670

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