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Mobile Customer Service Representative

Kelly Services


Location:
Miami, FL
Date:
04/25/2018
2018-04-252018-05-24
Job Code:
US249BAS_BH1422880
Categories:
  • Customer Service
Kelly Services
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Job Details

Job Title Mobile Customer Service Representative

Jobid US249BAS_BH1422880

Location: Miami, FL, 33126, USA

Description Kelly Services is hiring multiple Customer Service Representatives for one of our top clients in Miami FL!

Start Date: 4/23/2018

End Date: 4/19/2019
Schedule: 11:00 am to 10:00 pm plus weekends

Pay Rate: $11.00/hour

Location: 11222 Quail Roost Dr. Miami FL 33157

Have questions? Chat with me: https://flashrecruit.com/user/AmandaSpinasanto

Summary:

As part of the Mobile Services Department, handle a high volume of in-bound calls from our customers by researching and resolving inquiries as it relates to billing questions, technical support, and product inquiries.

Position details:


+ Because every customer is different we expect you to take the initiative to truly understand our customers current challenges, solve them, and use your expertise to proactively help them avoid future challenges.
+ A robust paid training environment that enables you to learn the business, the systems, policies and most importantly how to effectively engage and resolve customer challenges. Training will be a combination of classroom, online and side-by-side observations.
+ Files claims by collecting pertinent information from customers.
+ Answers routine questions and resolves basic problems, refers more difficult items to higher level team members for guidance.
+ Follows standard screens/scripts to perform most tasks, the ability to navigate a computer based system, maintains and updates company records as needed.
+ Processes and determines coverage by reviewing forms and other applicable records.
+ Maintains professionalism and effectively interacts with all contacts, both internal and external.
+ Maintains department quality standards and performs job duties as directed by supervisor
Requirements:


+ Ability to adapt easily as procedures/assignments change
+ Ability to multi-task and organize
+ A minimum of 6 months experience in a call center environment preferred
+ Available to work overtime weekly and/or Saturday hours as workload demands
+ Strong verbal and written communication skills
+ Basic problem-solving skills
+ Experience with Microsoft based programs and computer products
+ An acute attention to detail/accuracy and effective note taking/documenting skills
+ Must be able to handle/process high call volumes, at times while adhering to scheduled breaks/lunches in accordance business needs.
+ Demonstrates minimum typing speed of 35 words per minute.
+ Bilingual in Spanish is a plus (Read and Write Fluently)
+ 6 months Customer Service experience
Skills:


+ Experience in similar customer service function or call center experience.
+ Focus on Customers - Demonstrates professionalism when dealing with customers.
+ Apply Functional Knowledge - Demonstrates an understanding of complex technical or functional information, products, and services.
+ Demonstrate Resilience - Adjusts actions in response to shifting priorities and rapid change.
+ Learn Continuously - Applies learning from past experiences, and continuously seeks new information and asks questions.
Education:

High school diploma or equivalent

Have questions? Chat with me: https://flashrecruit.com/user/AmandaSpinasanto

If you are interested in this position please apply and follow up with an email to me, Amanda Spinasanto, at AMAS407@kellyservices.com with your resume attached and CSR Miami in the subject line.

**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**


As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.



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