28 days old

Mobile Phone Technical Support - Florham Park, NJ

Kelly Services
Florham Park, NJ 07932
Kelly Services is seeking a **Mobile Phone Technical Support** for the second largest producer and marketer of chemicals and related products in North America in **Florham Park, NJ** .

**Job Title:** **Mobile Phone Technical Support**

**Location:** **Florham Park, NJ**

**Type: Contract (W2)**

**Length:** **2 months (Possibility of Extension)**

**Pay Rate - $23/HR**

**Work Hours: 40 hours**

**Work Schedule - Mon-Fri, start 7:30/8:30am, 8 hours a day with 30 min lunch.**


Support Mobile Phone Rollout Project Technical phone support needed for activations of 7,000 Android and iOS phones being rolled out to the clients employees in the US.

Mobile phone support person will also assist with mobile phone upgrade orders, tracking and distribution.

**Duties and Responsibilities of a Mobile Phone Administrator:**

Provide end user support for Android and iOS phone activations and email setup on phones.

Work with Excel spreadsheets for rollout of 7,000 mobile phones (main resource for user list to order, track and keep up to date)

Handling clients system (gAHD) request and incident tickets. These are for additional orders that are not included in the Excel spreadsheet.

Ordering phones and accessories through vendor portals

Coordinate the shipping of phone orders, tracking phone orders, handle escalations and questions about shipping and tracking.

Send Emails with delivery and activation instructions to end users

Update new equipment in clients Billing system

**The skills needed for this position are:**

1. Excellent communication skills - inbound and outbound phone calls in a professional manner, writing and replying effective emails.

2. Strong administrative skills

3. Experience using Microsoft Excel includes the beginner and some intermediate Excel topics.

4. Critical thinking skills and problem solving ability

5. Time management skills

6. Working as part of a team of people, have experience in a business environment as a Team player

7. Basic level understanding of Smartphone functionality, setup of email on a phone, initial Phone activation experience.

8. Ability to multi-task and work in a fast paced environment. Handle multiple orders, with interruptions and escalations during the business day, organized to track each order in an organized way to minimize mistakes.

9. Ability to learn phone activation instructions and visualize the screen that the End User should see, and walk a person through the phone activation screens while speaking to them on the phone.

If this position is of interest to you please share your updated word profile at and advise the best time and number at which you can be reached.

Shazneen Irani

Professional Technical Recruiter

Kelly Services, Inc.

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At **Kelly** , were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

Posted: 2020-08-21 Expires: 2020-09-21

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Mobile Phone Technical Support - Florham Park, NJ

Kelly Services
Florham Park, NJ 07932

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