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25 days old

Molecular Technical Support

Kelly Services
Philadelphia, PA 19133
**Job Title:** Molecular Technical Support Trainer

**Company:** Kelly Science & Clinical


Kelly Science is excited to be hiring a Technical Support Trainer in Philadelphia, PA. This is a 2 to 4 -month project where the employee will be training 1-week in Carlsbad, CA before being deployed at a customer site in Philadelphia to implement, train, and optimize a new molecular testing platform. **We have two openings: 8am -4 pm Monday -Friday or 3:30pm to 12:00am Monday -Friday.**


The Technical Support Specialist is a customer on-site resource focused on providing support and guidance for our clients NEW molecular testing platform. The scope of this role includes monitoring customer use of the system, identifying customer operational errors, proactively preventing system failures and acting as a liaison between the customer and Service & Support teams. The Operator Specialist will work closely with customers and foster strong collaboration and communication with assigned customers.


**Key Responsibilities:**

Quickly and effectively learn to operate and recover from minor errors and transfer knowledge to customer

Monitor customer use and ensure the system is ready to process samples prior to initiating runs

Act as a liaison between the customer and the Service and Support teams when instrument/application issues require expert support.

Communication with customer leadership regarding errors occurring and recommend actions to drive operator success

Collaborate with regional/district level service, support and sales leaders to develop recommendations for training and operation improvements

Identify opportunities to drive efficiency and process improvements

Diligently track key performance indicators and customer use

May perform other related duties as required and/or assigned.


**Required Qualifications:**

Bachelors degree in a life sciences or engineering discipline plus strong technical/scientific aptitude.

At least 2 years of experience working in a laboratory environment.

Ability to work independently, self-driven and motivated

Strong customer focus and desire to ensure customer success




**Why Kelly** **** **?**


Kelly Science & Clinical is your connection to premier scientific and clinical companies looking to hire talented people just like you. Every day, we match science professionals with dream jobs that fit their skills and interestsits the way we think job searching should be. Nearly 100 percent of our science recruiters have a professional background/education in science, so we know a thing or two about the science market and how to get you noticed.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law. (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm)
Posted: 2021-04-14 Expires: 2021-05-15

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Molecular Technical Support

Kelly Services
Philadelphia, PA 19133

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