29 days old

Network Administrator

Kelly Services
Ferndale, MI 48220
Network Administrator

Ferndale, MI 48069

Direct Hire/Permanent/ Full Time


The Network Administrator position is primarily responsible for the administration, operation, and support of the Clients IT Infrastructure. This includes the planning, design, installation, configuration, maintenance, optimization, and support of servers, network hardware, software, data and voice communications, computer networks, Internet services, unified communications, data storage, desktop workstations, laptops, personal devices, and other components of the IT Infrastructure. The position of Network Administrator optimizes the performance of the IT infrastructure to ensure efficient, effective, and reliable IT operations in support of established credit union business strategies and objectives.

Must Have: Cisco routing and switching

VMWare and System Management Windows


Network and Systems Administration Manages the day-to-day operation of computer networks including new implementations, system monitoring, hardware and software support, training, and special projects; plans, designs and implements data connectivity for local area network (LAN) and wide area network (WAN) systems. Configures, installs, and maintains desktop computers, laptops, personal devices, physical and virtual computer servers, software, and data storage systems; monitors and optimizes the effectiveness and performance of computer servers, data storage systems, and user devices; recommends and implements improvements to the server and storage infrastructure. Performs software deployment for department or organization-wide software installations and updates. Provisions, reimages, and tests new and reallocated computers, laptops, and other equipment as directed.

Network and Systems Support Performs desktop, network, and server infrastructure support as directed. Researches, analyzes, troubleshoots, and resolves network, server, and PC problems. Proactively monitors the network, servers, and software applications for issue prevention; monitors the system and data integrity of enterprise systems and server platforms. Analyzes system event and audit logs, performs diagnostics on computers, network hardware, software applications, and related equipment, and takes the appropriate action to resolve problems. Develops, implements, and maintains proactive network monitoring and automated system issue alerts to monitor the effectiveness and performance of computer servers and networking systems; configure after-hours automated system issue alerting for critical infrastructure components and business systems to alert designated personnel; responds to automated system issue alerts when designated. Suggests process and procedure improvements to resolve chronic support issues and system problems.

Network and Systems Documentation and Training Creates, develops, and maintains operational documentation to accurately reflect the current state of the entire IT infrastructure, including hardware, software applications, support logs, IP address allocation, network topology, telephone number and carrier circuit information, IT Services processes and procedures, BCP documentation, maintenance plans and schedules, system maintenance procedures, server and PC provisioning procedures, asset inventory and

equipment assignment documentation, user account provisioning procedures, and other related information as assigned. Also, develops training documentation and provides training to the entire end-user community and Information Technology staff members on systems and department procedures.

IT Service Desk Support - Provides Tier II technical support to IT Service Desk personnel to resolve system incidents that require advanced technical skills. Also, provides direct end-user support and backup IT Service Desk support as needed and deemed necessary in support of credit union business objectives. In fulfilling these responsibilities, maintains and tracks support issues and calls within the case management system; maintains contact and follows-up with employees to ensure quality level of support; interacts with users in non-technical, clear terms; adheres to and enforces organization policies, rules, and regulations relating to technology use; contacts vendors, researches technical manuals, guides, web sites and user groups to answer user questions and solve technical issues or problems. Updates and maintains the CUO Alerts section of SharePoint to alert the organization of significant IT related events as directed.

IT Security - Monitors system usage to ensure the security of data and accuracy of access privileges. Creates and maintains Microsoft network user accounts, user profiles, file sharing, access privileges, security, and system event log alerting systems; creates and maintains user VPN accounts and administers the Aladdin e-Token system for remote access users; reviews active and disabled network and remote-access VPN accounts. Also, manages and monitors enterprise-wide anti-virus, anti-spam, digital asset loss protection, secure E-Mail, and E-Mail anti- virus systems. Monitors and resolves Secure Works co-managed firewall monitoring and Intrusion Prevention System (IPS) alerts and service tickets in an urgent and timely manner. Immediately alerts IT Management of security-related issues and internal weaknesses in the enterprise IT security posture.

Bachelors degree (B.A. or B.S.) from a four-year college and two years of work-related experience; or equivalent combination of education and experience. Experience should provide incumbent with knowledge and understanding of computer/data processing system operations (hardware and software), network administration, and data security methods, preferably at a financial institution.

Cisco, CompTIA, Microsoft and VMWare certifications.

Strong knowledge of perimeter security, social engineering, and other aspects of information security practices.

Strong knowledge and understanding of switches, routers, firewalls, security appliances, VPN, IDS, IPS, and the LAN/WAN network environment.

Experience in the Cisco product suite is required. Additional experience with products from such vendors as, Unify, Avamar, Dell Compellent, and Brocade are also a plus.

Ability and knowledge to design, change and implement complex network solutions.

Solid analytical skills to troubleshoot high-level, complex and technical problems.

Strong knowledge of Microsoft Windows desktop and server operating systems.

Excellent organizational and time management skills.

Ability to handle multiple activities or interruptions at once and to work positively and effectively within a team or self-directed model.

Ability to multi-task in fast paced demanding environment.

Able to work extended hours and be available as required or necessary to fulfill duties. May also include occasional overnight travel.

Basic knowledge of financial services, more specifically credit unions and credit union products, services and operations.

Strong verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, train personnel, read, analyze and interpret documents and professional journals, understand procedures, write reports, correspondence and procedures, speak clearly to customers and employees.

Ability to work with no supervision while performing duties.

**Why Kelly** **** **?**

By partnering with Kelly Technology, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.


Posted: 2020-08-28 Expires: 2020-09-28

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Network Administrator

Kelly Services
Ferndale, MI 48220

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