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14 days old

Network Operations Center (NOC) Specialist - Remote Opportunity

Kelly Services
Plymouth, MN 55446 Work Remotely
**Network Operations Center (NOC) Specialist - Remote Opportunity - Contract to hire**



**Must live in or around Minneapolis or Indianapolis**



For NOC, we are looking to staff the following shifts:



M-F, 9A-6P ET



M-F, 11A-8P ET (priority)



*both will participate in on-call once up-to-speed



**Stanley Black & Decker** , an S&P 500 company, is a diversified global provider of hand tools, power tools, electronic security solutions, mechanical access solutions, engineered fastening systems, and more.


This opportunity resides within **STANLEY Convergent Security** , a global division of Stanley Black & Decker. At **STANLEY Convergent Security** we design, install, service, and monitor electronic security systems that integrate intrusion, fire, video surveillance, access control and monitoring applications. With today's most comprehensive line of products, services, and technologies, **STANLEY Convergent Security** is the electronic security system provider of choice for industrial, government, commercial, and national account customers such as schools, hospitals, retailers, financial institutions, airports and more.





**Reports To: NOC Supervisor Central Operations**





**Position Summary:**





**The NOC Specialist will** monitor, troubleshoot, and resolve issues that affect the availability and quality of our customers security platforms. The NOC **Specialist** will employ investigative and troubleshooting skills to identify and resolve complex system issues and perform maintenances when required to help ensure the health of our customers security solutions. The ideal candidate will be team-oriented and have very strong technical, communication, and organizational skills within a fast-paced environment. The ideal candidate should be passionate, creative, flexible, and have a strong work ethic, and enjoy solving technical issues.





**Position Responsibilities:**






+ Receive support calls from Stanley Security field technicians and customers and log the incidents into a ticket tracking system

+ Perform remote computer support tasks and follow-up on trouble and service tickets per standard operating procedures to guarantee compliance with established SLA for detection, ticketing, escalation, communication and resolution.

+ Communicate with technicians and customers via email, instant message, and phone

+ Troubleshoot supported systems in real time with remote technicians

+ Network Video Recorders (NVR) and video verification systems

+ Electronic Article Surveillance (EAS) systems

+ Physical Access Control Systems

+ Work with hardware/software vendors

+ Report bugs and work with vendor to resolve

+ Request feature enhancements and work with vendor through production status of request

+ Program and configure Network Video, EAS, and Access Control Systems for new installations

+ Proactively monitor customer systems to identify potential problems

+ Work assigned shifts as required during published business hours (8AM-8PM M-F)

+ Work assigned on-call shifts after hours as required

+ Perform other duties as assigned





**Position Qualifications:**






+ Excellent communication skills are a must.

+ Excellent troubleshooting skills are a must.

+ Experience with network configuration and troubleshooting.

+ Must possess the ability to work independently or as a team member and be flexible.

+ Must possess the ability to present himself/herself in a professional manner.

+ Must possess the ability to accomplish goals.

+ Ability to own technical issues and see them through to resolution

+ Ability to take accountability for incidents and supporting the customer and field technicians

+ Ability to manage multiple priorities within a fast paced environment

+ Experience with standard business software (Windows, Microsft Office)

+ Experience with 3XLogic and Genetec video is preferred

+ Experience with Sentech EAS is preferred





**Education/Experience:**





+ High school diploma required, Postsecondary Degree in IT related field is preferred.

+ Industry standard IT certification (MCSE, CCNA, ITIL) is preferred

+ Prior experience in the security industry (Burg, Fire, Video verification, Access Control, EAS, Analytics) is preferred






**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****



At **Kelly** , were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

\#KellyGTS

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Posted: 2020-11-11 Expires: 2020-12-14

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Network Operations Center (NOC) Specialist - Remote Opportunity

Kelly Services
Plymouth, MN 55446

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