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14 days old

Network Operations Specialist

Kelly Services
Chesterfield, MO 63006
**NETWORK OPERATIONS SPECIALIST**


**Duration:** Long term contract


**Location:** St. Louis Missouri


**Hours:** 7pm-7am


Once hired, hours for training would be Monday-Friday 8am-5pm for the first 2-3 weeks and then will move to training at night on the regular schedule 7pm-7am.


**Overview:**


Perform pro-active monitoring of Mercys network, server, and application infrastructure.


Quickly identify infrastructure service degradations and failures using monitoring tools, management systems, and vendor specific utilities.


Actively troubleshoot high priority multi-user impact events escalating as business needs dictate.


Facilitate communications with end users and technical teams in support of both routine and reactionary monitoring events.


Maintain tickets, logs, and records in accordance with ITIL best practices via Mercy SOPs.


Utilize NOC run-book guidelines for first level break/fix restoration needs.


Initiate and coordinate outage conference bridges as part of the outage management process.


Support team members in dealing with large scale network events.


Monitor weather conditions across the Ministry and escalate to appropriate regional hospitals, clinics, and emergency management services.


**Qualifications:**


Minimum 3+ years of experience administering enterprise networks.


Good knowledge of troubleshooting, identification, isolation, and resolution of network issues.


Foundational knowledge of ITILv3 principles and HIPAA compliance.


Proven ability to work in a fast-paced, high-pressure, ever-changing environment.


**Competencies:**


Strong customer service skills.


Excellent written and verbal communication skills.


Proven analytical skills.


Ability to multi-task and manage projects from beginning to end.


Must have a desire to learn.


**Why Kelly** **** **?**


The Managed Solutions practice within Kelly Outsourcing and Consulting Group (KellyOCG ) is one focus within the full array of Kelly Services workforce solutions.


Kelly Services has transformed from the staffing industry pioneer to a leading workforce solutions provider. KellyOCG is the distinguished outsourcing and consulting segment of Kelly Services, known for applying a forward-looking approach that enables companies to make strategic workforce planning decisions that impact their business and competitive advantage.


The Managed Solutions practice area of KellyOCG is dedicated to partnering with clients to architect and implement solutions that put them in a position to meet their operational obligation to their organization and freedom to focus on their more strategic business needs.


**AboutKelly Services** ****


As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit kellyservices.com and connect with us on Facebook (https://www.facebook.com/kellyservices) , LinkedIn (http://www.linkedin.com/company/kellyservices) and Twitter (https://twitter.com/kellyservices) .


Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm)
Posted: 2021-04-28 Expires: 2021-05-29

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Network Operations Specialist

Kelly Services
Chesterfield, MO 63006

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