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12 days old

Network Support Technician

Kelly Services
Toledo, OH 43620
**Network Support Technician**

Location: Toledo, OH

Duration: long term contract (possible conversion)


Kelly Technology is currently recruiting for a Network Support Techinican. The Ideal candidate will have experience troubleshooting and repairing circuits (T1, Ethernet over Fiber, Ethernet over SONET and dark fiber), routers, switches, servers, both virtual and premise-based firewalls, as well as troubleshooting internet, email, DNS, VOIP and Hosted PBX issues. Technicians will also provide remote assistance to field engineers during on site dispatches.


The Network Support Technician, Level 2 is accountable for:




+ Monitoring the network and customer premised equipment for alarm activity and outages.

+ Providing remote testing and troubleshoot DS1, fiber over Ethernet and SONET facilities.

+ Troubleshoot TCP/IP connectivity issues.

+ Providing DNS, Web, email, voice mail and EFAX support Troubleshoot VOIP-related issues (MGCP & SIP)

+ Identifying and taking appropriate action to correct carrier routing issues (local and long distance).

+ Executing change requests and troubleshoot customer configurations on all supported equipment.

+ Coordinating network repairs by dispatching an appropriate vendor or technician to both central offices as well as customer locations.

+ Supporting equipment including but not limited to Adtran and Netvanta routers and voice gateways, Cisco routers and POE switches, Brocade CER and CES devices, Samsung Ubigate, Cisco Firewall Switch Module, Sophos UTM, Edgewater gateways, Aastra/Mitel, Polycom, and more.

+ Utilizing tools including Metaswitch Windows Explorer, Metaview SAS and EAS service to support dedicated voice and hosted PBX customers.

+ Documenting all customer interaction with effective and clear communication.

+ Providing limited remote training with customers.

+ Using an internal ticketing system to create, update, close, and view customer records.

+ Testing and detecting problems using a variety of methods and approaches. Suggesting appropriate solutions and anticipates problems and helps prevent them.

+ Following and enforcing the Companys policies and procedures, including the EEO guidelines and safety, at all times;

+ Performing any miscellaneous duties as needed.




JOB REQUIREMENTS




+ HS diploma / Equivalent - required

+ Two years practical work experience in telecommunications or networking or related field required

+ Two years working knowledge and troubleshooting experience of SIP, RTP, UDP, TCP, and NAT technologies required

+ Two years advanced working knowledge, troubleshooting, and configuration experience with Adtran and Cisco equipment and technologies preferred

+ Two years troubleshooting experience with carriers for access and last mile facilities - preferred

+ Two years working knowledge and troubleshooting experience with premise based firewalls preferred

+ BA or BS degree with a telecommunications or networking concentration preferred

+ CCENT, CCNA, or other related certifications - preferred

+ Two years working knowledge, troubleshooting, and configuration experience with Edgewater and Samsung premise based routers and switches, Netvanta routes and voice gateways, Brocade CER and CES devices, Samsung Ubigate, Cisco Firewall Switch Module, Sophos UTM, Aastra/Mitel, Polycom, and more preferred

+ Two years working knowledge, troubleshooting and configuration experience with Metaswitch and Broadsoft voice technologies preferred

+ Two years working knowledge of DNS, Web, email, voice mail, and eFax preferred




**Why Kelly** **** **?**



By partnering with Kelly Technology, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.





**About Kelly** ****




At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.



Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

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Posted: 2020-09-14 Expires: 2020-10-15

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Network Support Technician

Kelly Services
Toledo, OH 43620

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