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NOC Technician

Kelly Services
Las Vegas, NV 89102
**NOC Technician**


**This position will work remote until an office opens in the Las Vegas area.**


**This is a full time direct hire opportunity!**


**Salary could range from 50-75k depending on experience!**


**JOB DUTIES**


Provide level 3 support to VoIP customers.


Level 3 support to IP PBX customers/


Proper data collection from the end users via email, chat and phone calls.


Problem identification.


Order processing.


Documentation of support calls in the ticketing system.


Quickly identifying problems and providing resolution.


Escalate calls to higher level engineers when needed.


**QUALIFICATIONS/EXPERIENCE**


Associates degree or higher from an accredited college or university or the equivalent work experience.


5+ years related experience preferred.


Strong communication and reasoning skills required.


Strong customer service skills.


Ability to respond to inquiries and complaints from customers, regulatory agencies, and members of the business community.


Ability to effectively present information to all levels within the organization and to groups in the business community/


Knowledge of communication networks and IP telephony is helpful.


**Additional Details:**


+ **Due to the volume of responses, only the most qualified candidates to the job requirement can be contacted.**

+ **We appreciate all our applicants, but we are not able to sponsor now; no C2C or H-1B.**

+ **There is no per diem with this position and must be able to work on W-2 hourly basis.**

+ **There is no relocation budgeted for this position. If this position requires you to relocate you will be responsible for those costs.**


**This role is supported by** **Kelly Centralized Recruiting:**


**As your local offices do not support this position, for immediate consideration please APPLY ONLINE to this posting directly, or on MyKellyJobs:** **www.mykellyjobs.com**


**Why Kelly** **** **?**


The Managed Solutions practice within Kelly Outsourcing and Consulting Group (KellyOCG ) is one focus within the full array of Kelly Services workforce solutions.


Kelly Services has transformed from the staffing industry pioneer to a leading workforce solutions provider. KellyOCG is the distinguished outsourcing and consulting segment of Kelly Services, known for applying a forward-looking approach that enables companies to make strategic workforce planning decisions that impact their business and competitive advantage.


The Managed Solutions practice area of KellyOCG is dedicated to partnering with clients to architect and implement solutions that put them in a position to meet their operational obligation to their organization and freedom to focus on their more strategic business needs.


**AboutKelly Services** ****


As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit kellyservices.com and connect with us on Facebook (https://www.facebook.com/kellyservices) , LinkedIn (http://www.linkedin.com/company/kellyservices) and Twitter (https://twitter.com/kellyservices) .


Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm)
Posted: 2021-06-11 Expires: 2021-07-12

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NOC Technician

Kelly Services
Las Vegas, NV 89102

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