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24 days old

Now Hiring Call Center Representatives

Kelly Services
Tucson, AZ 85702
**Job Description**


Now Hiring Call Center Representatives for Tucson AZ.


Day to Day Responsibilities of this Position and Description of Project:

- Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources

- Provide assistance to members and/or providers regarding website registration and navigation

- Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application

- Process written customer correspondence and provide the appropriate level of timely follow up

- Maintain performance and quality standards based on established call center metrics including turn-around times

- Research and identify any processing inaccuracies in claim payments and route to the appropriate site operations team for claim adjustment

- Identify any trends related to incoming or outgoing calls that may provide policy or process improvements to support excellent customer service, quality improvement and call reduction


HOURS: 12noon to 9pm


**Requirements**


Required Skills:

1. Customer service

2. Basic Computer skills

3. Multitasking abilities


Education Requirement: HS diploma GED

Other Necessary Skills: Bilingual


**Highlights**


Temp to Hire


**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****



At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-11-18 Expires: 2019-12-19

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Now Hiring Call Center Representatives

Kelly Services
Tucson, AZ 85702

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