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Ocean Freight Forwarding and Supply Chain

Kelly Services

Humble, TX
Job Code:
  • Customer Service
Kelly Services
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Job Details

Job Title Ocean Freight Forwarding and Supply Chain

Jobid US5740MC_24985403

Location: Humble, TX, 77347, USA

Description **Job Description**

One of the world's leading providers of supply chain solutions, combining its core products of Air Freight, Ocean Freight, and Logistics to deliver globally integrated, tailor-made end-to-end solutions is hiring locally. Purpose of Position: Ocean Freight Forwarder

Ocean Import / Export

- To serve as a point of contact for the customer and documentation processing unit, ensuring operational excellence, high productivity and customer satisfaction.


- Receive and validate customer order

- Issue shipment handling instructions to Document Processing staff

- Reserve file number

- File tariff rate if applicable

- Arrange for pick-up/transfer of cargo

- Answer all customer inquiries in accordance with the Customer Service Policy standards

- Further increase customer satisfaction and business share through proactive and regular contact

- Establish customer communication preference, i.e., phone, e-mail, fax, visit

- Handle and manage all customer contact at file level regarding exceptions

- Serve as a liaison between Document Processing and customer regarding all shipment details

- Provide accurate job costing forecast

- Assist Sales in compiling quotes by providing rates, tariffs, etc.

- Work with Sales on account implementation, ensuring a smooth transition from Sales to


- Other duties as requested

Skills & Requirements

- Excellent communication skills

- Strong interpersonal skills to effectively interact with Internal and External Customers

- Excellent knowledge of freight forwarding and regulatory requirements with proven track record of 2 years in industry (Ocean Export)

- Knowledge of all company products

- Thorough and comprehensive knowledge of company strategy, structure and pricing

- Good judgment skills and ability to make decisions

- Team player

- Proficient in company freight forwarding and MS Office applications


*Fluent in additional languages are a plus. *Must have intermediate skills in Microsoft Excel

*Must have basic skills in other Microsoft applications (Word, PowerPoint, etc)


Kelly Temporary Employee Perks:

Kelly-sponsored Affordable Care Act health care coverage available for eligible employee

Group medical, prescription, vision, dental, life, and short-term disability insurance options that are available for purchase-and the coverage is portable*

Service bonus plan

Holiday pay plan

Weekly electronic pay options

Free online training campus available

Exclusive online employee community

Employee assistance program (EAP) available at no cost

Corporate discounts

Transportation spending accounts

Only candidates with related and recent experience will be contacted for an interview.

Thank you!

**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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