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29 days old

Office Manager

Kelly Services
Sarasota, FL 34237
BILINGUAL OFFICE MANAGER NEEDED IN SARASOTA! - This is a fabulous temp-to-perm hire opportunity working for a company that has a reputation for compassion, knowledge, and experience and an owner goes above and beyond!


PAYRATE: $42 - $45/K ($20 - $21.50/HR.)


HOURS: Monday - Friday 8:00 a.m. - 5:00 p.m.


ROLE AND RESPONSIBILITIES

The primary duties of the Business Office Manager are to provide back-up for the CEO and direct supervision and oversight for all cycle relationship management staff of Cycle & Intake Coordinators as well as customers/patients.


Provides supervision for all staff, subject to direction from the CEO, and back-up in her absence.

Interviews, hires and develops Cycle & Intake Coordinators, and evaluates bi-lingual Spanish in written and spoken form for bi-lingual English/Spanish speakers.

Trains and supervises all cycle requirements and database management systems.

Manages bi-weekly payroll in collaboration with the Human Resources Consultant.

Collaborates and leverages administrative cycle requirements between Business Coordinator, Cycle, & Intake Coordinators.

Resolves escalations or conflicts between IP/GC/ED and/or their Cycle Coordinator.

Identifies & addresses challenges with cycle management and implements resolutions.

Ensures highest level of service is provided to IPS/GCs/EDs by the Cycle Coordinators.

Meets weekly with all cycle coordinators and Business Coordinators to review all cycles.

Meets weekly with Intake Coordinator Lead & Intended Parent Consultants


Completes and delivers performance reviews for Cycle & Intake coordinators.

Ensures all cycles are compliant by conducting audits on documentation and software.

Approves transition of care from Intake to Cycle Coordination upon confirmation of official match and all requirements completed.

Assist in foreign language translation.

Monitors performance of Cycle and Intake Coordinators and provides resources to improve work/life balance.

Recommends disciplinary action as appropriate and keeps record of performance issues of Cycle and Intake Coordinators.

Confirms legal clearances and copies of GSA/EDAs are obtained prior to the start of fertility medications for cycles.

Attends staff meetings as required.

Meets with CEO to provide cycle performance and operational updates/address issues.

Provides educational support to Sales team as needed.


QUALIFICATIONS AND EDUCATION REQUIREMENTS


Bachelors' Degree or equivalent professional experience required.

Case Management Supervisory Experience 3 years.

Bilingual fluency in written and conversational in a foreign language (Spanish and English)

Knowledge of IVF, Surrogacy and Egg Donation, or ability to become proficient _within 90 days._

Microsoft Office proficient.

Professional phone and email etiquette.

Stellar personal and emotional intelligence.

Critical attention to detail and meet deadlines.

Efficiently able to manage multiple priorities.

Self-starter & Organized

Works well with a team and independently.

Additional Considerations

Experience with CRM (Customer Relationship Management) software or equivalent


PLEASE APPLY TODAY AND BE SURE YOU ATTACH YOUR MOST CURRENT, UP-TO-DATE RESUME.


**Why Kelly** **** **?**


As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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Posted: 2021-09-20 Expires: 2021-10-21

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Office Manager

Kelly Services
Sarasota, FL 34237

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