25 days old

Office Operations Specialist

Kelly Services
San Diego, CA 92108
**Your next good thing is right here** . At Kelly Professional & Industrial, were all about helping you discover whats next in your career. And we just so happen to be seeking an **Office Operations Specialist** to work for a client in San Diego, CA 92129. If this sounds like the right fit for you, read on and apply! **TEMP TO HIRE OPPORTUNITY**

**Schedule:** Monday- Friday, 8:00 AM- 5:00PM

**Pay Rate** : $23.00 to $26.30 per hour

Provide Tier 1 desk side support for customer employees seated at workstations. Check functionalities for all peripherals at each desk. (Monitors, docking stations, web cams, wireless charging stations). Submit support tickets. Preferred background in customer service with minor IT experience.

**Day to Day Responsibilities for an** **Office Operations Specialist:**

Responsible for a range of administrative and office support activities to facilitate the efficient operation of a customers office environment.

Will partner with customers office management and the customers Technical Support Team to resolve end user technical and office operations needs as requested by end-users.

Functions as first responder to end user requests for assistance for office services and technical services.

Provides support, resolution, or escalation based on customer and company provided protocols.

Engages with customers vendors in accordance with customers established vendor agreements.

Respond directly to end-user service requests for office or desktop support providing Level 1 response.

Respond to end user service requests per contracted and Ricoh guidelines on a first responder basis.

Escalates unresolved issues to customers office management or technical support team.

Communicates status of service request to end-user.

Assists with office management activities including office moves, conference room management, vendor administration.

Operates customer provided electronic scheduling systems, travel systems, audio visual systems, voice and data systems and/or reporting systems.

Operates customer asset management process for office and technology assets. Interact with customer vendors for office and technical services activities.

Gather data and provide reports as requested by Ricoh and Statement of Work.

Maintains up to date customer service request system.

Maintains up to date site procedures guide pertaining to supported activities.

Responds to incoming end-user service requests (i.e. telephone, voicemail, mail, SR ticket) in a timely, professional manner.

Evaluates the callers issue and then gives assistance utilizing the appropriate support information and documentation.

Assumes full ownership of support requests. Escalates and follows up as needed to ensure resolution. Participates in monthly, quarterly, and annual customer reviews.

Manage performance to agree upon Service Level Agreement.

Performs other duties as assigned.


+ Requires high school diploma, GED

+ Preferred background in customer service with minor IT experience.

+ There is extensive lifting, standing or walking. May be required to lift up to 60lbs. Assistance is available.

+ Free Parking is available onsite.

+ Ideal candidate has a background in customer service with experience in IT

+ The candidate has the opportunity to become perm.

**What happens next?**

Once you apply, youll proceed to next steps if your skills and experience look like a good fit. But dont worryeven if this position doesnt work out, youre still in our network. That means all our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover whats next in your career is what were all about, so lets get to work. Apply to be an **Office Operations Specialist** today!

**Why Kelly** **** **?**

Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2022-07-18 Expires: 2022-08-18

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Office Operations Specialist

Kelly Services
San Diego, CA 92108

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