15 days old

Operations Manager

Kelly Services
Beaverton, OR 97003
Kelly OCG is looking for a Site Operations Manager to join their team in Hillsboro, OR.

1. **Scope**

The scope of this position will encompass the responsibilities of a Site Operations Manager as it relates to the delivery of a Business Process Outsourcing (BPO) solution.

1. **Responsibilities**

+ Responsible for the delivery of all aspects of the solution including:

+ Staffing

+ SLAs adherence / Contract Compliance / Work Product Responsibility

+ Safety

+ Single Point of Contact

+ Plans, schedules and supervises, directly or through site supervisor(s) or team lead(s), the work of the assigned unit.

+ Provides guidance and direction to employees in the resolution of routine problems.

+ Evaluates and recommends changes in methods and procedures in assigned area of responsibility.

+ Estimate personnel needs and assigned work to meet completion dates in accordance with schedules.

+ Familiarizes employees with established organization procedures, rules and regulations.

+ Has thorough knowledge of all related departmental duties in the operation.

+ Recognize and implement cost saving initiatives.

+ Supervises, coordinates, provides leadership to and reviews the work of the assigned staff.

+ Execution and support of BPO initiatives such as:

+ OCG Operating System : Lean Total Quality Management (TQM) Performance Management Communications Continuous Process Improvement (CPI)

+ Elevate: Career Progression Program

+ Momentum :Recognition and Retention Programs

+ Payroll and Invoice Reconciliation

+ Facilitates Performance Management Process

+ Setting Business and Personal Development Goals for the assigned unit.

+ Capture and reporting on solution specific metrics / data (KPIs / SLAs)

1. **Qualifications**

+ Excellent organizational and math skills.

+ Excellent customer service skills.

+ Excellent communication skills and the ability to work under pressure.

+ Proficiency in Microsoft Word, Excel and Power Point.

+ Familiar with current team building practices and techniques.

+ Strong negotiating ability with customer requests.

+ Ability to manage multiple projects and departments.

+ Must be able to prioritize and make quick decisions.

+ Business Degree or 3 to 5 years equivalent related experience.

Compensation is $80k+ DOE.

**Why Kelly** **** **?**

The Managed Solutions practice within Kelly Outsourcing and Consulting Group (KellyOCG ) is one focus within the full array of Kelly Services workforce solutions.

Kelly Services has transformed from the staffing industry pioneer to a leading workforce solutions provider. KellyOCG is the distinguished outsourcing and consulting segment of Kelly Services, known for applying a forward-looking approach that enables companies to make strategic workforce planning decisions that impact their business and competitive advantage.

The Managed Solutions practice area of KellyOCG is dedicated to partnering with clients to architect and implement solutions that put them in a position to meet their operational obligation to their organization and freedom to focus on their more strategic business needs.

**AboutKelly Services** ****

As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit and connect with us on Facebook ( , LinkedIn ( and Twitter ( .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. (
Posted: 2021-04-05 Expires: 2021-05-06

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Operations Manager

Kelly Services
Beaverton, OR 97003

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