21 days old

Operations Manager

Kelly Services
Beaverton, OR 97003
Kelly OCG is looking for a Site Operations Manager to join their team in Hillsboro, OR.

1. **Scope**

The scope of this position will encompass the responsibilities of a Site Operations Manager as it relates to the delivery of a Business Process Outsourcing (BPO) solution.

1. **Responsibilities**

+ Responsible for the delivery of all aspects of the solution including:

+ Staffing

+ SLAs adherence / Contract Compliance / Work Product Responsibility

+ Safety

+ Single Point of Contact

+ Plans, schedules and supervises, directly or through site supervisor(s) or team lead(s), the work of the assigned unit.

+ Provides guidance and direction to employees in the resolution of routine problems.

+ Evaluates and recommends changes in methods and procedures in assigned area of responsibility.

+ Estimate personnel needs and assigned work to meet completion dates in accordance with schedules.

+ Familiarizes employees with established organization procedures, rules and regulations.

+ Has thorough knowledge of all related departmental duties in the operation.

+ Recognize and implement cost saving initiatives.

+ Supervises, coordinates, provides leadership to and reviews the work of the assigned staff.

+ Execution and support of BPO initiatives such as:

+ OCG Operating System : Lean Total Quality Management (TQM) Performance Management Communications Continuous Process Improvement (CPI)

+ Elevate: Career Progression Program

+ Momentum :Recognition and Retention Programs

+ Payroll and Invoice Reconciliation

+ Facilitates Performance Management Process

+ Setting Business and Personal Development Goals for the assigned unit.

+ Capture and reporting on solution specific metrics / data (KPIs / SLAs)

1. **Qualifications**

+ Excellent organizational and math skills.

+ Excellent customer service skills.

+ Excellent communication skills and the ability to work under pressure.

+ Proficiency in Microsoft Word, Excel and Power Point.

+ Familiar with current team building practices and techniques.

+ Strong negotiating ability with customer requests.

+ Ability to manage multiple projects and departments.

+ Must be able to prioritize and make quick decisions.

+ Business Degree or 3 to 5 years equivalent related experience.

Compensation is $70k+ DOE.

**Find whats next with Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kellys Human Resource Knowledge Center.
Kelly complies with the requirements of Californias state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
Posted: 2022-09-14 Expires: 2022-10-15

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Operations Manager

Kelly Services
Beaverton, OR 97003

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