1+ months

Operations Manager

Kelly Services
Folsom, CA 95630
Kelly is looking for an Operations Manager to join their team in Folsom, CA!

Report to: Site Operation Site Manager

Responsibilities and Duties

Ensure all assigned operation tasks are delivered per statements of work

Manage team and workload to deliver ontime task and/or negotiate with customer alternative solutions proactive

Hire and train the best possible talent for operational success

Manage customer expectations thru staying within contract scope

customer management - maintain and grow relationships with key customers and stakeholders

KPIs monthly delivery - metrics fixes/updates with corp & drive cost saving per customer requirements

Deliver Quarterly Business Review (QBR)

Forecast operation customer cost (Qtr and Yr) for financial planning

Separate employees physically and remotely - ensure all paperwork/forms are completed timely and accurately

Manage absentee and coverage; track absentees and develop backup plans thru employee cross-training

Request/manage employee work/employment status changes timely

Be the 1st point of escalation and manage employee HR related issues

Process incidents/accidents reporting and follow up with employees and customer

Own invoicing accuracy and timeliness; investigate and resolve customer invoice concerns

Host team buildings and champion kudos employee program to show employees appreciation/recognition

P&L quarterly reviews and address and financial discrepancies with customer

Use experience to proactively drive solutions to challenges before they materialize

Drive operation excellences thru process documentation and improvements to ultimate deliver cost savings and faster execution

Support employee timecard and payroll issues resolution

Process required forms to support employee pay/bill rate changes

Drive a 6s culture in the work place


High school diploma with min of 5 years in a technical leadership role or BS degree in computer/engineering with 3 years in a technical leadership role

Computer architecture knowledge; storage technology is a plus

People management

Customer management

Detail-oriented with strong analytical and problem-solving skills.

Strong critical thinking skills

Data Driven decision making

Ability to multitask

Ability to work in a dynamic and fast moving environment

Strong commitment to tasks/success/quality personality

Flexible and able to work in an ambiguous environment

Compensation up to $30/hour. Position comes with full benefits.

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At **Kelly** , were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

Posted: 2020-08-24 Expires: 2020-10-24

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Operations Manager

Kelly Services
Folsom, CA 95630

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