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17 days old

Order Management Specialist

Kelly Services
Scottsdale, AZ 85258
**Order Management Specialist - Scottsdale, AZ**


Kelly Services is seeking a motivated, hardworking individual to work as an order management specialist for a premier client in Scottsdale, AZ



**PRIMARY RESPONSIBILITIES**




+ Manage customer orders and shipments closely to meet and exceed customer expectations for quality service and delivery

+ Respond to distributor and end user inquiries regarding product selection, pricing, and deliveries

+ Act as a liaison between the customer and Internal team members to ensure all customer expectations are communicated, understood and met throughout the organization

+ Act as the first line of communication to customers as needed with strong and professional written and verbal communication



**DAILY TASKS**




+ Efficiently and accurately receive, coordinate and process all sales orders based on customers requests received via email, fax, and electronic database

+ Proactively answer customer calls and respond to customer inquires while documenting all communication into ERP system

+ Expedite orders, provide status and resolve inquiries

+ Process warranty claims, returns and credits as needed



**SKILLS AND QUALIFICATIONS**




+ Customer service-oriented and energized by helping others succeed

+ Possesses outstanding interpersonal skills, positivity, and enthusiasm

+ Possesses, or able to develop, superior proficiency in utilizing an ERP system to manage material, orders, and shipments

+ Superior communication skills, both verbal and written, including the ability to communicate with confidence and conviction

+ Ability to develop, improve, and maintain outstanding relationships with customers, colleagues, and external business partners

+ Able to multi-task, manage time, and balance multiple priorities simultaneously

+ Take initiative to effectively anticipate the needs, handle the issues, and resolve the problems of internal and external customers

+ View complaints as opportunities, acts as a customer advocate, and is dedicated to building relationships for long-term mutual benefit

+ Mathematical competency for calculating pricing and converting units of measure



**REQUIREMENTS**




+ Associates degree command of written and verbal communications

+ 3 - 5 years customer service experience

+ Accurate, data-entry skills

+ Ability to work in a fast-paced environment, independently, and within a team

+ Multi-tasking skill set

+ Passion for helping people with the ability to remain calm (no matter what the circumstance)

+ Computer competency including MS Office products (MS Word, Excel) and web-based tools



**PREFERRED**




+ Passion for delivering a _Customer Experience_ better than anyone

+ Bachelors degree

+ Inside Sales experience




**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****




At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2020-10-09 Expires: 2020-11-09

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Order Management Specialist

Kelly Services
Scottsdale, AZ 85258

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