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15 days old

Order Management Specialist

Kelly Services
Scottsdale, AZ 85258
**Let's get working Arizona!**




+ Order Management Specialist

+ Scottsdale, AZ (Scottsdale and Frank Lloyd Wright)

+ Direct Hire Opportunity

+ 35-40K a Year

+ M-F 8-5





**PRIMARY RESPONSIBILITIES**




+ Create, maintain and enhance the _customer experience_ across all functions

+ Manage customer orders and shipments closely to meet and exceed customer expectations for quality service and delivery

+ Respond to distributor and end user enquiries regarding product selection, pricing, and deliveries

+ Partner with Sales Managers to provide exceptional service to colleagues, distributors and end users

+ Act as a liaison between the customer and Internal team members to ensure all customer expectations are communicated, understood and met throughout the organization

+ Act as the first line of communication to customers as needed with strong and professional written and verbal communication

+ Proactively seek out process improvements and offer new ideas to help you and the team be more efficient and effective in strengthening all existing and new customer relationships





**DAILY TASKS**




+ Efficiently and accurately receive, coordinate and process all sales orders based on customers requests received via email, fax and EDI

+ Proactively answer customer calls and respond to customer inquires while documenting all communication into ERP system

+ Expedite orders, provide status and resolve inquiries

+ Process warranty claims, returns and credits as needed

+ Strives to meet departmental metrics as outlined by Management

+ Maintain a network of appropriate contacts and nurture well-functioning relationships with the various engineering and manufacturing facilities

+ Proactively prioritize work and effectively multitask to ensure required follow up and deadline delivery





**SKILLS AND QUALFICATIONS**




+ Customer service-oriented and energized by helping others succeed. Possesses outstanding interpersonal skills, positivity, and enthusiasm

+ Possesses, or able to develop, superior proficiency in utilizing an ERP system to manage material, orders, and shipments

+ Superior communication skills, both verbal and written, including the ability to communicate with confidence and conviction






+ Ability to develop, improve, and maintain outstanding relationships with customers, colleagues, and external business partners

+ Performance-focused, proactive self-starter. Biased to do things before being asked, excellent attention to detail and organizational skills, creative insight into problem-solving. Able to multi-task, manage time, and balance multiple priorities simultaneously

+ Take initiative to effectively anticipate the needs, handle the issues, and resolve the problems of internal and external customers. View complaints as opportunities, acts as a customer advocate, and is dedicated to building relationships for long-term mutual benefit

+ Mathematical competency for calculating pricing and converting units of measure. Analytical.

+ Excels at working both independently and collaboratively. Able to work with minimal supervision. Keeps supervisor sufficiently informed.

+ Comfortable with appropriate risk-taking; exercises good judgment in making calls when perfect information and solutions are not attainable.

+ Comfortable in speaking up when discussion is needed



**REQUIREMENTS**




+ 3 - 5 years customer service experience

+ Accurate, data-entry skills

+ Ability to work in a fast-paced environment, independently & within a team

+ Multi-tasking skill

+ Excellent presentation skills

+ Computer competency including MS Office products (MS Word, Excel) and web-based tools










**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****




At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2020-10-16 Expires: 2020-11-16

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Order Management Specialist

Kelly Services
Scottsdale, AZ 85258

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