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21 days old

Order Management Specialist

Kelly Services
Sunnyvale, CA 94086
**Seeking an** **Order Management Specialist** **for one of our customers located in Sunnyvale, CA!**


**Dont miss out on this opportunity, apply today!!!**


**Job Type: Temporary**


**Job Description:**


The Order Management Specialist is responsible for functions within the Order Management department which include processing orders for company products and services, expediting and coordinating flow of work within or between internal departments, and reviewing agreements or proposed agreements for conformity to company rates, rules, and regulations. This position reports to the Order Management Supervisor or Manager of the department.


**Essential Job Responsibilities:**


+ Has developed specialized skills or is multi-skilled developed through job-related training and considerable on-the-job experience

+ Completes work with a limited degree of supervision.

+ Is skilled in a range of processes, procedures, and systems to carry out assigned tasks or has developed deep skills in a multiple area within Order Management Team

+ Explains technical information within the team

+ Impacts the quality, timeliness, and effectiveness of the team; uses discretion to modify work practices and processes to achieve results or improve efficiency

+ Provides solutions to problems in situations that are atypical or infrequently occurring based on practice and existing precedents or procedures

+ Participates in department, cross functional or special customer projects and events

+ Demonstrates basic problem-solving skills through investigative approach

+ Uses knowledge of how the team integrates with others to accomplish the team objectives

+ Customer service, speaks clearly & politely, order status lookups, SAP experience


+ Strong telephone etiquette and ability to effectively engage with internal or external customers, peers and management. Ability to mentor CSR calls and train when needed

+ Ability to review and comprehend customer sales agreements, proposals, purchase orders, and related information

+ Excellent data entry skills to quickly and accurately review and input data

+ Ability to work well under pressure, effectively manage priorities, and maintain professionalism during stressful situations

+ Acts as escalation focal point for customers, working closely with cross functional departments

+ Responds to customer requests and order-related inquiries, and addresses customer satisfaction issues

+ Ensures order requests follow company policies and practices: Verify pricing, terms, and other items, assists in-process troubleshooting as required

+ Helps to coordinate activities which require special handling to ensure delivery commitments are met, communicates order status, and related items as required.

+ At the request for a CSR, drives resolution to issues which delay order shipment

+ Effectively engage with external customers and partners, lenders and internal departments including shipping, finance, materials, technical support, service, sales and marketing, legal, and other departments as business needs require

+ Monitor quality, productivity, turn-around-time, and other related expectations.

+ Troubleshoot and analyze complex problems including escalations

+ Provide customer related reports to management, sales and customer as needed/required


**Minimum Requirements:**


+ High School Diploma

+ Order Management role or 5 years of related work experience

+ Knowledge of Group Purchasing Organizations (GPOs) and Integrated Delivery Networks (IDNs) is a plus.

+ Competencies:

+ Demonstrated excellent utilization of corporate application programs with strong organization skills

+ Ability to multi-task and work independently in a fast paced, time sensitive environment

+ Superior skills with a commitment to meet and exceed customer expectations

+ Proven ability to function in a collaborative manner

+ Highly self-motivated, confident, and dependable with solid follow-up skills

+ Possess an outgoing, positive, team player attitude with a strong work ethic

+ Strong ability to exercise good judgment, initiative and assertiveness

+ Strong ability to follow procedural guidelines and respond to and/or research customer concerns / inquiries with urgency and accuracy

+ Strong written and verbal communication skills

+ Familiar with contracting processes issues and resources

+ Strong attention to detail

+ Problem solving skills

+ Excellent communication and presentation skills


**Preferred Requirements:**


+ Knowledge of Microsoft office

+ Knowledge SAP, Salesforce, ERP Systems


**_Please note: This position is not being recruited for by your local Kelly office. If interested, please forward an updated resume to Patf329@kellyservices.com_**


**Why Kelly** **** **?**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-02-08 Expires: 2021-03-11

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Order Management Specialist

Kelly Services
Sunnyvale, CA 94086

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