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Part Time Tech Support

Kelly Services


Location:
Union, NJ
Date:
04/19/2018
2018-04-192018-05-19
Job Code:
US41L9AK_BH1429422
Kelly Services
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Job Details

Job Title Part Time Tech Support

Jobid US41L9AK_BH1429422

Location: Union, NJ, 07083, USA

Description **_Part Time - IT Support Center Analyst - Union, NJ_**

**Kelly GTS Recruiting and Sourcing is currently looking for IT Support Center Analysts in the Union, NJ area to help fill 5 PART TIME openings!**

**Qualified and interested candidates APPLY NOW!!**

**You can email your resume directly to Amy Kowalski -** **amy.kowalski@kellyit.com**

**_Part Time_**

**20 hours per week, HIRING ALL SHIFTS!**

**_IT Support Center Analyst - Union, NJ_**

**JOB SUMMARY & SCOPE**

The candidate for the position of Bed Bath & Beyond - Part Time **IT Support Center Analyst** will be responsible for providing phone support to all concepts, offices and warehouses, including remote end users during their assigned work shift within the IT Support Center.

The candidate will receive inbound calls via the ACD, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in an incident management database. Analysts will work independently under the supervision of a senior analyst or Supervisor during their work shift. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.

The ideal candidate will maintain a mindset of continuous improvement, in terms of efficiency of support processes, customer satisfaction and the application of tools for optimization of requests into the IT Support Center and across the IT Services organization.

_Bilingual (Spanish), is a plus…._

**DUTIES & RESPONSIBILITIES**

The candidate must have the ability to work independently.

The position requires excellent communication and customer service skills, enthusiasm, self-motivation, and team oriented focus.

The candidate must be able to follow directions , guidelines and established procedures (best practices), and also have a passion for continuous self-improvement


+ Have a working knowledge of POS hardware, RF, and Networking concepts
+ Be flexible to alternate shift hours in order to support staff vacation or sick day coverage requirements
+ Contact and coordinate vendors in the provision of timely service and repair of POS Controllers & Registers (Toshiba), Printers (Harland), RF Equipment (Zebra)
**QUALIFYING EDUCATION & EXPERIENCE**

Experience:


+ Must have technical experience in a high volume ; 24x7 Retail or Technical Network or PC Equipment Support Center environment
+ Must have experience in collaborating with team members towards delivering industry best practice methodologies
+ Must be able to identify, isolate, escalate and document, challenges which impact user environments.
+ Must be able to stay on top of incident case load and provide necessary updates to groups in a timely and consistent manner.
**Educational Requirements:**


+ BS degree in Computer Science, or commensurate experience.
Day shifts 8 - 5 ( Mon , Fri)
Afternoon shifts 2p - 11(Fri , Mon)
Overnight shifts 10p - 7a (Sat - Sun)

This position is recruited for by a remote Kelly office, not your local Kelly branch. If you have questions about the position, you may contact the recruiter recruiting for this position (amy.kowalski@kellyit.com). Due to the high volume of responses anticipated, only select candidates will be contacted. Thank you!

**Why Kelly** **®** **?**


With Kelly, you’ll have direct connections to leading IT organizations in the best companies aroundthe globe—offering you the chance to work on some of today’s most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunitieswill help you take your career exactly where you want to go. We work with 95 of the Fortune 100™companies, and more than 3,000 IT hiring managers turn to us each year to access the best talent:people like you.

Last year we found 8,000 opportunities for IT professionals. Let us help advance your careertoday.

**AboutKelly Services** **®**


As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.



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