1+ months

Part-Time Warranty Coordinator

Kelly Services
East Peoria, IL 61611
**Job Description**


This position will report directly to the Warranty Manager. This position will be overall responsible for the Warranty and Fleet claims processing for a directed group of branches or products.


1. File warranty claims as directed for equipment including: Hyster and Yale lift truck, Powerboss, Rail King, Genie, Cascade, JCB, and other products as represented by MH Equipment.

2. File parts warranty claims for Hyster/ Yale and all other equipment as required.

3. File fleet claims as assigned including; Wal Mart, United Refrigeration, Contech, PPG, Intl. Paper, others.

4. Review warranty status through the NACCO website weekly. Resubmit denied claims in a timely fashion. Continually improve the claims filed and claims paid percentage as outlined from the NACCO warranty metrics.

5. Review as appropriate the weekly warranty settlement reports with the Service/ Branch Manager.

6. Ensure that warranty claims status and settlements are up to date and accurate in NDS.

7. Provide monthly PM schedules to branches for Wal Mart etc. as assigned.

8. Hyster Warranty goal is 100% filed in 1 to 60 day range, NDS Filed vs. Paid percentage of 100%.

9. Oversee and coordinate the return of parts per the manufacturer-s request. Follow up with the vendor and update MOCHA with required information.

10. Provide necessary correspondence with RSE and FSE Engineers and other vendors when issues occur. File for authorizations when necessary.

11. Ensure readiness for warranty audits such that no chargeback / issues are found.

12. Communicating with the Warranty Manager and Service Managers and Training departments when issues arise.

13. Provide meaningful information to branches in order to improve their warranty results.

14. Miscellaneous other tasks related to warranty as requested.


1) Must have a technical background

2) Ability to organize, prioritize, and handle multiple projects

3) Must have good typing, phone and communication skills

4) Knowledge of NDS and Warranty menu is a plus

5) Must have basic computer knowledge of Word and Excel programs.

6) Must be able to meet the physical requirements of the job. Please see attached list for physical requirements.

7) Regular and prompt attendance is required.

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.


Posted: 2019-09-09 Expires: 2019-12-05

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Part-Time Warranty Coordinator

Kelly Services
East Peoria, IL 61611

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