26 days old

Patient Access Coordinator

Kelly Services
Seattle, WA 98194
**Position(s):** Patient Access Coordinator

**Location:** Seattle WA (virtual candidates will be considered)

**Days:** Mon-Fri

**Shifts:** 8am 5pm

**Payrate:** $25 to $28

**Duration:** 9+ months (temp-to-hire opportunity)


+ Bachelors degree or equivalent experience

+ Billing and/or coding experience

+ cGMP/FDA regulated industry experience

+ Experience in the healthcare, pharmaceutical or insurance industry preferred

The Patient Access Coordinator II facilitates HUB program services ensuring patients have easy access to services and provides comprehensive support for providers in a given geographical area. This support includes, but is not limited to, enrollment intake, verification of benefits, prior authorization support, copay assistance screening, customer portal support, and general coding and billing questions. The ideal candidate is someone with a strong customer support background, experience with verification of insurance benefits, and a desire to work in a dynamic and fast-paced customer service environment. The ability to manage customer relationships and partner with internal teams is important to be successful in this role. An eye for detail and ability to understand how operational systems work is highly recommended.


+ Provides personalized, dedicated support for Providers and Patients assisting with enrollment, rapid benefits verifications, patient assistance eligibility and referrals to independent foundations for financial assistance.

+ Completes detailed insurance verifications, determining coverage and out of pocket costs.

+ Obtains authorization requirements and communicates directly to provider; tracks and assists with follow up until outcome determination.

+ Provides coding and claims support to customers.

+ Provides all necessary documentation required to payer to confirm out-of-pocket costs and resolve claim denials as required (e.g. medical records, prior authorizations, op reports etc.).

+ Coordinates with internal and external partners to obtain appropriate records as they relate to the benefit verification reimbursement process.

+ Reports any reimbursement trends/delays to manager/team lead (e.g. billing rejections, claim denials, etc.)

+ Provides exceptional customer service while meeting specific quality expectations

+ Liaise with internal and external partners to identify, anticipate and resolve issues in a timely manner

+ Maintains patient confidentiality

+ Recommend opportunities for process improvement and support the development and implementation of projects and initiatives.

+ Reports Adverse Events / Serious Adverse Events following program Standard Operating Procedures

+ Facilitates effective and cooperative working relationships with customers.

+ Support development, monitoring and reporting of metrics for key performance indicators.


+ Bachelors degree or equivalent

+ Billing and/or coding experience

+ cGMP/FDA regulated industry experience

+ Experience in the healthcare, pharmaceutical or insurance industry

+ 3-5 years experience in customer service (preferably in an insurance verification and/or reimbursement focused position), in an office setting.

+ Must have excellent written and verbal communication skills.

+ Able to communicate knowledge and ideas clearly, concisely, and effectively; communicates well across all levels of the organization to facilitate progress and share information

+ Ability to interpret information. Ability to verbalize knowledge and understanding of insurance coverage dependent on payer assignment i.e. major medical, Medicare, Medicaid.

+ Proven ability to organize time, set priorities and multi-task in order to meet various competing work deadlines; exceptional attention to detail

+ Strong proficiency in Microsoft applications (Outlook, Word, Excel)

**How to Apply:**

+ To be considered for this position, please respond with a current copy of your resume.In addition to the position above, please feel free to look at all Kelly Services opportunities by visiting

**You should know:** Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kellys Human Resource Knowledge Center.
Kelly complies with the requirements of Californias state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
Posted: 2022-09-09 Expires: 2022-10-10

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Patient Access Coordinator

Kelly Services
Seattle, WA 98194

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