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Patient Advocate - Healthcare Membership Program Sales

Kelly Services

Paoli, PA
Job Code:
  • Healthcare
  • Pharmaceutical Sales
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Job Details

Job Title Patient Advocate - Healthcare Membership Program Sales

Jobid US2014JC_24700602

Location: Paoli, PA, 19301, USA

Description **Job Description**

Do you have successful experience in pharmaceutical sales, medical device sales, clinical work, customer service, or other sales experience, and looking for a unique opportunity to work with a premier client in association with physicians and patients?

Our premier client is searching for motivated customer service sales professionals to work with their healthcare providers, to explain the benefits of their concierge healthcare program membership to selected patients. This local position is for 16 weeks, with potential for additional on-going assignments for those willing to travel throughout state or U.S.

Full 1 week paid training on products, services, features and how to generate interest and enroll clients, will be provided in Boca Raton, Florida to all candidates selected to join our client's talented team.


The primary responsibility focuses on explanation and sales of the membership to the patients of the practice. This requires ensuring each scheduled patient is provided a full understanding of the program, its features and benefits tailored to their particular needs. This includes discussing insurance and payment options and assisting the patient in making a decision whether or not to join the physician-s practice. For patients not interested in joining the program, continuity of care will be addressed and the doctor-s recommended list of alternate physicians will be provided. This position is non-exempt hourly position with some overtime.

Job Scope:

The Patient Advocate (PA) position is a temporary position lasting approximately 14 - 16 weeks during the launch or transition period of a new program affiliated physician. The Patient Advocate works daily from the particular physician-s office to whom they are assigned, and the hours assigned are based on the physician-s weekly hours. The PA is committed to mirroring the physician-s hours, while also attending any work-related evening or weekend events scheduled during the launch. A commitment to fulfill the temporary assignment is expected.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

1. Answers all patient inquiries, via phone and in-office, regarding the Program.

2. Enrolls patients for the new practice and forwards completed membership applications to the Membership Department for processing. Assists/Processes on-line applications as needed.

3. Provides the doctor with daily updates of in-office sales activity.

4. Sends a daily report of patient contact and results. This creates a coordinated effort between the Patient Advocate and Patient Care Center to reach all of the doctor-s patients and determine their final decision.

5. Works with their Practice Transition Manager to meet the doctor-s needs and answer any questions the doctor or the doctor-s staff may have during the launch.

6. In addition to the Practice Transition Manager, serves as the doctor-s primary liaison with the Corporate office.

7. Works with the doctor-s office staff in providing updated patient contact information to the Patient Care Center. Corrects patient addresses and/or phone numbers as needed.

8. Provides support at all patient events, which may include evening and/or weekend hours.

9. Participates in all staff training sessions. Provides support to the doctor-s staff to facilitate continued membership growth upon completion of the practice transformation process.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Associate's degree (A. A.) from two-year College or university and five (5) years related experience and/or training; or equivalent combination of education and experience where two years of related experience equals one year of schooling. Preferable work experience includes pharmaceutical sales, medical device sales, clinical work, customer service, or other sales experience.

To Apply and Learn More About This Great Opportunity....Interested Qualified Candidates Should Submit Your Resume ASAP.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit and connect with us on Facebook , LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. at

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