JobWatch

24 days old

Patient Operation Specialist- Remote or Seattle

Kelly Services
Seattle, WA 98194
**Patient Operation Specialist-Remote**


**Seattle, WA**


**Schedule: Mon-Fri, 8am-5pm**


**2 month Contract possibility to Convert or Extend**


**Pay Rate: $27/hr**


Kelly Science &Clinical is partnering with a great immunotherapy biotech company dedicated to the fight against cancer and harnessing the power of the bodys immune system to attack cancer cells.


**Summary:**


The Patient Operation Specialist will be responsible for creation of the production plan and execution of arm-to-arm activities, including but not limited to enrollment intake, production management, demand planning, logistics analysis, scheduling, and real-time product monitoring supporting a comprehensive supply chain. This individual will be processing the receipt of enrollment forms, managing order information, responding to inquiries, and triaging issues for resolution according to organization and operational objective


Do you have a strong customer service approach when working with patients and medical professionals?


Are you meticulous with your attention to detail?


Do you like to collaborate with internal and external individuals?


**Key Responsibilities:**


+ Process patient enrollment forms, enter accurate data into proprietary systems by maintain data integrity with 100% accuracy

+ Manage order information in ERP system; process credits/debits and pricing updates.

+ Obtain accurate order information, initiate investigations to gather missing information, and escalate issues as necessary to ensure timely resolution.

+ Manage the Account Set-up process and serve as point of contact for GPOs, Distributors. And commercial partners to establish and maintain active accounts to support billing.

+ Supports Finance on customer chargebacks, administrative fees, and rebates

+ Manage the Account Set-up process and serve as point of contact for GPOs, Distributors. And commercial partners to establish and maintain active accounts to support billing.

+ Supports Finance on customer chargebacks, administrative fees, and rebates

+ Communicate directly with physicians and their staff to resolve inquiries

+ Support field-based teams including Key and National Account Managers, MSLs and Market Access.

+ Receive and respond to telephone inquiries and e-mail messages from customers (physician offices and laboratories) and other medical professionals.

+ Act as a liaison between our customers and many of the companys internal departments


**Requirements:**


+ **Bachelors degree (Biology, Chemistry, Molecular Biology, or related field) or an equivalent combination of education and experience**

+ **Strong customer and patient focus with a demonstrated understanding of HIPAA requirements**

+ **Familiarity with basic laboratory and customer service-related systems such as LIMS and Salesforce.com**

+ 0 to 4 years of prior Clinical lab, Patient Navigator or Client Services experience is preferred

+ Strong attention to detail and meticulous data entry skills

+ Ability to manage multiple tasks to completion in a dynamic office setting

+ Effective and professional communication skills for engagement with both internal and external personnel


Must be a good problem solver, not black & white, and have strong customer service skills


**Why Kelly** **** **?**


Kelly Science & Clinical is your connection to premier scientific and clinical companies looking to hire talented people just like you. Every day, we match science professionals with dream jobs that fit their skills and interestsits the way we think job searching should be. Nearly 100 percent of our science recruiters have a professional background/education in science, so we know a thing or two about the science market and how to get you noticed.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law. (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm)
Posted: 2021-10-01 Expires: 2021-11-01

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Patient Operation Specialist- Remote or Seattle

Kelly Services
Seattle, WA 98194

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast