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Patient Services Representative

Kelly Services


Location:
Charlotte, NC
Date:
04/23/2018
2018-04-232018-05-22
Job Code:
US41L3JM_BH1435687
Kelly Services
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Job Details

Job Title Patient Services Representative

Jobid US41L3JM_BH1435687

Location: Charlotte, NC, 28230, USA

Description **Patient Services Representative**

**LOCATION:** Charlotte, NC

**DURATION: One Month Contract**

**PAY RATE:** $20/hr.

**RESPONSIBILITIES:**


+ Under general direction of an Operations Manager, responsible for providing well defined services to patients, providers and caregivers. Team members will work interactively with patients and their healthcare providers to complete enrollment activities, answer basic program inquiries, and help coordinate access to therapies through the patient’s healthcare provider.
PRIMARY DUTIES AND RESPONSIBILITIES:
+ 1. Depending on the program specific contracted services an associate may perform one or more of the following activities:
a. Inbound Phone Queue/General Program Inquires
b. Determination for support programs (Copay, PAP, Medicaid, etc.)
c. Pharmacy triage and coordination
d. Order processing for wholesale orders
e. Other follow-up activities (missing info, prior authorization, etc.)
f. Intakes and reports adverse events as directed.
+ 2. Researches and resolves any claim denials or underpayment of claims.
+ 3. Effectively utilizes various means for collecting information using approved methods, which could include phone, fax, mail, and online methods.
+ 4. Provides exceptional customer service to internal and external customers; resolves any customer requests in a timely and accurate manner; escalates complaints accordingly.
+ 5. Reports any trends or delays to program management (e.g. billing denials, claim denials, pricing errors, payments, etc.).
REQUIREMENTS:


+ High school diploma or GED required.
+ Requires broad training in fields such as business administration, accounting, computer sciences, medical billing and coding, customer service or similar vocations generally obtained through completion of a two-year associate’s degree program, technical vocational training, or equivalent combination of experience and education.
+ Three years (3) + years directly related and progressively responsible experience required.
**Why Kelly?**

Kelly® puts you in charge of your career, with access to cutting edge projects and technologies in industry leading organizations. Top companies throughout the world have trusted Kelly as a premier source of engineering talent and services since 1965. And engineering job seekers know Kelly® as a firm with an unmatched reputation for quality, integrity and professionalism. Whether you seek the variety and flexibility of working on short term project engagements, or prefer contract-to-hire or direct hire placement with our clients, apply with Kelly® to explore opportunities that suit your specific professional interests.

As a Kelly Services employee, you will have access to numerous perks, including:


+ Exposure to a variety of career opportunities as a result of our expansive network of client companies
+ Career guides, information and tools to help you successfully position yourself throughout every stage of your career
+ Access to more than 3,000 online training courses through our Kelly Learning Center
+ Group-rate insurance options available immediately upon hire*
+ Kelly-sponsored Affordable Care Act health care coverage available to eligible employees
**Let us help advance your career today.**

_*Available for purchase and administered by a designated third-party vendor_

_Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, and Gender Identity, and is committed to employing a diverse workforce._

**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**


As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.



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