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19 days old

PBX Agent

Kelly Services
Charlottesville, VA 22905
Kelly Services is hiring for Hospitality Positions in Charlottesville, VA. Immediate openings for, PBX Agents in Charlottesville, VA. Let us connect you with a premier employer in the area!


Growing luxury resort has immediate Direct Hire openings for PBX Agent Positions to offer extraordinary luxury in its hospitality accommodations.


Direct Hire Positions

Location: Charlottesville, VA 22947

Estimated Start Date: September 2021

Benefits: Premium Benefits


**Immediate Openings: Direct Start**


**PBX Agent- $ 16.00- $17.00 hour**


Shifts: Must have the availability of Monday- Sunday- Schedules will be provided.


+ 7:00am- 3:00pm, Monday- Sunday- Schedules vary

+ 3:00pm- 11:00pm- Monday- Sunday- Schedules vary


**Overview**


PBX Agent is responsible for answering incoming calls and directing calls to guest rooms through the telephone console or to hotel personnel or departments.


Taking and distributing messages for guests, providing information on guest services, and answering inquiries about public hotel events.


Must be available to work both 7:00am-3:00pm and 3:00pm-11:00pm shifts.


**Responsibilities**


**Duties include but are not limited to:**


+ Answers incoming calls.

+ Directs call to guest rooms, staff, or departments through the switchboard or PBX system.

+ Places outgoing calls.

+ Receives guest messages and deliver the same to the guest.

+ Logs all wake-up call requests and performs wake-up call services.

+ Provides information about hotel services to guests.

+ Understand the telephone operator board or PBX switchboard operations.

+ Knows what action to take when an emergency call is required.

+ Monitors automated systems including fire alarms and telephone equipment when engineering and maintenance department is closed.

+ Assists in reporting telephone equipment or service complaints and problems.

+ Trains or assists with training new telephone operators in performance of job duties.

+ Open and close telephone functionality on the hotel front office software.

+ Setup conference calls in different locations and time zones.

+ Update directory information on the front office software.

+ Provide relay service for hearing-impaired guests.

+ Reports any unusual occurrences or requests to the manager or assistant manager.

+ Knows all safety and emergency procedures.

+ Perform other duties as assigned.


**Qualifications**


Minimum of a High School Diploma (or equivalent) and 0-2 years of experience. However, a combination of experience and/or education will be taken into consideration.


Previous hotel-related experience desired.


Must be able to speak and understand the primary language used by the guests who visits the hotel.


Must have availability to work multiple shifts.


Possesses a working knowledge of the reservations department.


Knowledge of centralized telephone systems.


Knowledge of personal computers and methods of updating databases.


Excellent communication skills-oral and written.


Excellent Guest service skills.


Must be friendly, flexible, dependable, and able to multi-task.


Microsoft office computer skills.


Must be sales minded.


Skills in the operation of telephone equipment.


Skills in dealing diplomatically with the public under stressful conditions.


**If you are highly motivated, career focused, hardworking, and passionate about getting things done then we are looking for you! Contact us today and join our team!**


**Please attach your resume to the position or email it to hawkiim@kellyservices.com. For further details contact Michelle Hawkins 804-965-9994**


**Why Kelly** **** **?**


As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-09-01 Expires: 2021-10-02

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PBX Agent

Kelly Services
Charlottesville, VA 22905

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