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13 days old

Perm Salesforce Admin

Kelly Services
Modesto, CA 95357
**Kelly Technology has an opening for a Perm Salesforce CRM Administrator to work with our client in Modesto, CA**


**SUMMARY**

The Salesforce CRM Administrator leads the ongoing development of our Salesforce.com deployment. Improves processes and adoption using the Salesforce platform. Manages all CRM configuration, maintains existing features/ products, partners with stakeholders to design and implement new Sales initiatives, provides user support and training, and drives quality improvement processes. This role is part technical project manager, part administrator, and part Salesforce analyst.


**RESPONSIBILITIES**


**System Management:**


+ Serves as the primary systems administrator for the Salesforce.com environment.

+ Works with the entire organization as a champion of the Salesforce system.

+ Leads all operational aspects of the CRM system- user account maintenance, workflow, reports and dashboards, and other routine tasks.

+ Maintains a library of process documentation designed to support the systems users.

+ Assists in training of new users and grow the Salesforce.com skill set across the organization.

+ Investigates reported defects and implements solutions to ensure the integrity of the system.

+ Creates unit test plans and test scripts.


**Data Governance:**


+ Establishes data governance processes and metrics to improve data hygiene.

+ Makes recommendations to optimize information flow and cross-functional collaboration.

+ Manages and executes data cleansing projects to ensure CRM provides accurate and actionable data.

+ Works with IT to manage Salesforce.com data feeds and other integrations.

+ Sets up security parameters and undertake audits as required.


**Analytics:**


+ Creates reports and dashboards that drive actionable insights.

+ Critically evaluates information gathered from multiple sources, reconciles conflicts, decomposes high-level information into details, and distinguishes user requests from the underlying true needs.


**Continuous Improvement:**


+ Coordinates the evaluation, scope and completion of new development requests.

+ Creates, maintains, and improves automated workflows.

+ Trains staff to ensure familiarity with any revisions of the software.

+ Identifies opportunities to improve CRM processes and data structures.

+ Assesses various options for optimizing and customizing the system to help the system grow and evolve.


**REQUIRED SKILLS**


+ Bachelors plus 4 years of Project management, finance, IT, marketing, or sales experience to include 2 years of Salesforce Administrator experience reflecting increasing levels of responsibility; OR High school diploma or State-issued equivalency certificate plus

+ Salesforce.com Admin certified.

+ Understanding of Einstein Analytics.

+ Strong MS Excel skills.

+ Documented history of successfully driving projects to completion.

+ Excellent project management skills and experience using Jama or another project management systems.

+ Creative and analytical thinker with strong problem-solving skills.

+ Demonstrated ability to understand and articulate complex requirements.

+ Exceptional verbal and written communication skills.

+ Ability to effectively communicate complex concepts.

+ Proven customer service orientation combined with the ability to work well with others.

+ Ability to work with people of varying technical skills.

+ Creativity, initiative, excitement about the possibilities of the CRM.


**PREFERRED QUALIFICATIONS**


+ Bachelors plus 4 years of Salesforce Administrator experience.

+ Advanced Administrator, CPQ Specialist certifications preferred.

+ Experience integrating Salesforce with other systems is a plus.


**Why Kelly** **** **?**


By partnering with Kelly Technology, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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Posted: 2021-03-29 Expires: 2021-04-29

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Perm Salesforce Admin

Kelly Services
Modesto, CA 95357

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