11 days old

Pharmaceutical Services Supervisor

Kelly Services
Wakefield, MA 01880
**Pharmaceutical Services Supervisor**

Travel/Driving required

Sites: Cambridge, Boston, Lexington, Danvers and Beverly

Permanent/Direct Hire

**Job Summary**

The Supervisor is responsible for the day-to-day supervision/management of the onsite statement of work (SOW) related to customer requirements. The Supervisor supports and leads a team of on-site personnel acting as a single point of contact for the customer. The Supervisor manages one site or multiple sites/customers in a geographic region with up to 25 Associates; may also be responsible to supervise GxP and scientific services. Most of the supervisors time (~80%) is spent coordinating/assigning work, supervising personnel and ensuring customer requirements are met. The supervisor typically will report to a manager.

**MAJOR JOB DUTIES AND RESPONSIBILITIES (List in order of importance)**

+ Leads and directs team efforts as well as performs work provided in SOW related to customer requirements.

+ Coaches and motivates team members to successfully perform job requirements and to meet / exceed goals and objectives. Encourages through mentoring, as well as supporting individual, professional and team growth.

+ Management of open order status reports, customer, metrics and department reports, and SOP/SOW maintenance

+ Provides training and development as well as back-up to associates to perform required tasks.

+ Performs administrative duties such as associate performance appraisals, succession planning, time card review, vacation scheduling, etc.

+ Creates and maintains: SOPs, SOWs, SPIs and KPIs.

+ Acts as a liaison between customer, services and sales.

+ Ensures GxP Compliance and Good Documentation Practices.

+ Brings Value to the customer from personal development in the industry.

+ Perform other duties as assigned.

**QUALIFICATIONS (Education/Training, Experience and Certifications)**

+ High school diploma or GED required; Associates degree or undergraduate degree in business or science related field is preferred

+ 4-5 years applicable experience in customer services/purchasing/or account management

+ Previous experience managing associates is required

+ Forklift Certification a plus

+ Spill containment, IATA, DOT, IMDG and Hazwoper training a plus

+ GMP and GLP training a plus

+ CPR training and OSHA Right to Know preferred

+ Inside sales experience and cross referencing, skills a plus

+ Potential to manage Scientific Services

+ Valid Drivers License and clean driving record required

**KNOWLEDGE SKILLS AND ABILITIES (Those necessary to perform the job competently)**

+ Conform to all customer requirements for background checks, health and safety issues, security clearances and medical checkups.

+ Knowledge of Information Access and ERP Systems; intermediate Microsoft Office Knowledge with proficiency in Microsoft Word, Excel, PowerPoint and basic understanding of Microsoft Access

+ Excellent customer service skills; display a professional can-do attitude

+ Basic purchasing and inventory knowledge

+ High regard for safety, quality and adherence to protocols, policies and procedures

+ Must be flexible, adaptable, and multi-task oriented

+ Ability to self-manage and self-motivate; forward thinking

+ Strong verbal and written communication skills to interact with both customers and various departments within the site

+ Proficient in trouble shooting

+ Understanding of, and ability to administer company policies consistently

+ Ability to make sound business decisions with limited consultation with manager


+ The work environment characteristics and physical effort described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

+ Typically works in an office environment with adequate lighting and ventilation and a normal range of temperature and noise level.

+ Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems.

+ A frequent volume of work and deadlines impose strain on routine basis.

+ Minimal physical effort is required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that may weigh up to 50lbs.

**Why Kelly** **** **?**

With Kelly, youll have access to some of the worlds highest regarded scientific organizationsproviding you with opportunities to work on todays most challenging, research-intensive, and relevant projects. Our connections can lead you to innovative scientific pursuits youll be proud to help advance. We work with 90 of the Fortune 100 companies and found opportunities for more than 10,000 scientific professionals last year.

You pursued a career in science to fuel your quest for knowledge and your desire to make the world a better place. Let Kelly fuel your careerconnect with us today.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law. at
Posted: 2019-11-01 Expires: 2019-12-02

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Pharmaceutical Services Supervisor

Kelly Services
Wakefield, MA 01880

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