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9 days old

Pharmacovigilance | Customer Complaints Specialist

Kelly Services
Blanding, UT 84511
Kelly Services is currently looking for a **Pharmacovigilance | Customer-Complaints Specialist in** **San Juan, PR** (Montehiedra Area)



**The purpose of this role is:**



Receive, evaluate, investigate, document and carry out all activities related to adverse events and safety information concerning pharmaceutical products and combined products in compliance with all applicable regulatory requirements.



**Responsibilities of this role are:**




+ Receives and evaluate complaints regarding pharmaceuticals products and combined products.

+ Triages and classifies complaints into medical or non-medical complaints into initial cases or follow-up to an existing case.

+ Register complaint, assigns a unique number and updates into the applicable tracking system.

+ Opens and maintains files for each medical and non-medical complaint.

+ Using the appropriate system, completes and submits initial complaint reports for medical and non-medical within the established timelines to be in compliance with applicable regulations.

+ Requests additional information to the reporter and submits follow up reports as required, in compliance with applicable regulations.

+ Consults, when necessary, with the Medical Director or with the affiliate Safety Representative (ASR) the seriousness and casualty of the medical event.

+ Files document related to medical and non-medical complaints according to established procedures and maintains proper filing system for easy retrieval of any necessary record

+ After appropriate evaluation, investigation and follow-up, closes each complaint when all applicable information has been collected and reported, and no more information is available.



**Requirements for the position are:**




+ Bachelor's degree in health/science discipline. Nutritionists and Health Educators can be considered for this role.

+ Working experience within pharmaceutical industry, in particular pharmacovigilance is preferred.

+ Professional experience in disease management in a patient/health related field preferred.

+ Good writing and oral skills in English and Spanish.

+ Computer proficient with Microsoft programs particularly MS Word and Excel.

+ Ability to work with multiple priorities in a work environment with frequent interruptions.

+ Ability to perform team work.



**Kelly Offers,**




+ Exposure to a variety of career opportunities as a result of our expansive network of client companies

+ Career guides, information and tools to help you successfully position yourself throughout every stage of your career

+ Access to more than 3,000 online training courses through our Kelly Learning Center

+ Weekly pay

+ ***** Four holidays paid by year and Christmas bonus *****



**Apply Today!** at http://www.kellycareernetwork.com/



_*_ _Must comply with minimum established requirements to qualify._




**Why Kelly** **** **?**




**Why Kelly** **** **?**



At Kelly Services, we work with the best. Our clients include 95 of the Fortune 100 companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.




**AboutKelly Services** ****




As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook , LinkedIn and Twitter .



Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm
Posted: 2019-11-08 Expires: 2019-12-09

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Pharmacovigilance | Customer Complaints Specialist

Kelly Services
Blanding, UT 84511

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