JobWatch

1+ months

Phone Associate

Kelly Services
Woodland Hills, CA 91364
Kelly Services is actively recruiting for multiple **_Phone Associate_** openings for our client, one of California's leading health insurance providers, at its location in Woodland Hills, California. This is a three month contract opportunity _with a potential to extend and convert to full-time._




**Day-to-Day Responsibilities of this Position and Description of Project:**



This position will be in support of QRS population outreach for care gap closure. Individuals will make outbound calls to members and discuss individual care gaps according to script provided. Provide scheduling assistance and utilization of translation services if applicable. Individuals must communicate clearly and effectively with persuasion to schedule appointments with the members assigned provider to complete services. Document call outcomes, calendar appointments and follow-up with reminder call to members for scheduled appointments. Resolve issues or barriers to member care and research provider networks for available providers when applicable.



**QUALIFICATIONS:**




+ Healthcare or Medical Office experience preferred but not required

+ Call Center experience (1-2 years)

+ Strong customer service experience (especially with phone correspondence) and a proven ability to meet performance standards

+ Ability to interpret the various health plans and any documentation associated with them

+ Requires high school diploma or GED and/or equivalent



**ADDITIONAL SKILLS:**




+ **MS Office skills (MS Outlook, MS Word, MS Excel, Internet Explorer and Chrome) and Research skills**

+ **Typing test will be administered; must type between 30-40wpm**

+ Must be proficient in computers and conducting most/all work activities on computer only

+ Strong attention to detail and accuracy is essential

+ Strong organizational skills

+ Excellent customer service and phone skills

+ Follow instructions and clear documenting skills

+ Strong verbal and written communication skills

+ Ability to work independently



**Hours per week:**




+ 40 hour per week; 8:00 am -4:30 pm or 8:30 am-5:00 pm / Monday-Friday

+ PAID Training: 3 day Webex training



**_Why Kelly?_** As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.



**_About Kelly_** At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world. Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law. #KellyGTS



As a Kelly Services candidate you will have access to numerous perks, including:




+ Exposure to a variety of career opportunities as a result of our expansive network of client companies

+ Career guides, information and tools to help you successfully position yourself throughout every stage of your career

+ Access to more than 3,000 online training courses through our Kelly Learning Center

+ Weekly pay and service bonus plans

+ Group- rate insurance options available immediately upon hire* _*Available for purchase and administered by a designated third-party vendor_

+ Weekly pay!



**Let us help advance your career today.**




**Important information: Please submit your resume to be considered for this position.** **If you have questions about the opening, you may contact the recruiter for this position at** **matthsy@kellyservices.com** **.**




**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****



At **Kelly** , were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

\#KellyGTS
Posted: 2020-10-21 Expires: 2020-12-14

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Phone Associate

Kelly Services
Woodland Hills, CA 91364

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