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19 days old

Print Support Specialist - Portland, OR

Kelly Services
Portland, OR 97240
**Job Description**


Since 1946, Kelly Services has been providing outstanding employment opportunities to the most talented individuals in the marketplace. Today, we are proud to offer a temporary 3 month opportunity to work as a Print Support Specialist for a company in Portland, Oregon.


QUALIFICATIONS (Education, Experience and Certifications)

- High School Diploma (or equivalent) with additional education preferred

- IT Help Desk Support experience (application & hardware support)

- Technical Training & Certifications: HP Certifications

- Microsoft Office: Word and Excel


KNOWLEDGE, SKILLS AND ABILITIES

- Excellent customer service skills

- Good project management skills and ability to prioritize tasks

- Strong technical knowledge of network and site-specific printers, and company products


WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS

- Typically works in an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level

- Requires internal contact within department and with other corporate personnel, and external contact with customers, agencies, vendors, etc.

- Modest physical effort is required. Work does require walking, standing, bending, reaching, lifting or carrying objects that typically weigh less than 20 lbs. (e.g., papers, books, files and small parts, etc.)

- Requires moderate dexterity; regular application of basic skills (calculator, keyboard, hand tools, and eye/hand coordination)


POSITION PROFILE

- Responsible for the daily support of site specific network and workstation printers.

- Responds to customer requests for technical support and training with the focus being on customer service.

- Documents all service calls and requests using TRAC Solution and escalates serious problems to a Customer Service Technician and, as necessary, to the Integrated Account Manager.

- Works to ensure that the service level agreements for customer.


JOB DUTIES AND RESPONSIBILITIES:

- Daily support of network and workstation printers

- Responds to customer support requests and ensures that they are resolved quickly, accurately, and professionally. Escalates problems to a technician as necessary

- Keeps the customer up to date on the progress of problem resolution

- Provides end users with detailed remote access knowledge and documents complete trouble shooting information

- Provides regular account updates, to include information on fleet status and performance, to the Printer Fleet Manager or Integrated Account Manager

- Responsible for on-site hardware & consumables inventory

- Responsible for printer procurement as required by the customer

- Responsible for printer hot swap inventory

- Documents and reports all fleet meter reads

- Maintains printer fleet tools/databases


Schedule:

Monday-Friday

8am-5pm


$19.50/HR


Call our office at (503) 230-2221 for more information or e-mail us at 5011@kellyservices.com!


Kelly Services provides employment to more than 750,000 employees annually, with skills including office services, accounting, engineering, information technology, law, science, marketing, light industrial, education, and health care. Kelly Services is an equal opportunity employer.


**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****



At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-11-18 Expires: 2019-12-19

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Print Support Specialist - Portland, OR

Kelly Services
Portland, OR 97240

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