26 days old

Product Application Scientist

Kelly Services
Cambridge, MA 02238
**Kelly Science and Clinical** is the worlds most recognized brand in science and clinical staffing with more than 100 locations in North America, Europe, and the Pacific Rim. Our scientists contribute to the research and development of the next generation of small molecule drugs, biologics and cellular therapies.


We are seeking a Product Application Scientist (PAS) for one of our clients, a biotechnology company that develops novel spatial and molecular profiling technologies. The incumbent will be at the forefront of introducing the suite of emerging technologies and applications to global customers through the introduction, positioning, training, and supporting of customers adopting the technologies. Additionally, this person is critical in ensuring the customer experience is communicated back into the R&D, product management and global service and support organizations. The PAS will be responsible for providing various types of support to customers, which can include pre-sales discussions and both field and internally-based support.


+ Provide training and experimental consultation to customers who adopt new technologies and applications in the initial stages of release.

+ Provide post-training support on the instrument, applications, and data analysis field-based or internally-based.

+ Partner with the Technical Services team in advising and building the post-training support requirements, processes, and strategies.

+ Partner closely with the Technical Sales Specialist (TSS) in positioning the new platforms and applications.

+ Develop and manage partnerships that may contribute to early access programs for these new platforms and applications.

+ Partner with and provide input to the Software Development team in the development and continual evolution and improvement of the platform software.

+ Conduct seminars and technical presentations either in the field or remotely and engage in customer meetings as strategically required.

+ Provide thorough training to other members of the internal and field-based support teams.

+ Spearhead and drive initiatives that enhance the customer experience.

+ Partner with R&D in the development and testing of new applications and protocols.

+ Provide information and intelligence into the Service, Engineering, and Product Management teams as it relates to future enhancements to the technology.

+ Assist or lead the development of technical information including white papers, technical notes, and application notes.

+ Document all customer interactions into the CRM system.



+ Ph.D. in a biomedical science (or related field) required; commensurate experience considered.

+ Minimum of 4 years as a research scientist in a biomedical research related field.

+ Demonstrated expertise in areas including biological imaging and/or immunochemistry, gene expression, multiplex assays, protein biochemistry, Flow Cytometry, Next Generation Sequencing.

+ Demonstrated experience in supporting the adoption of innovative new technologies with early adopters.

+ Requires excellent organization and communication skills, verbal and written.

+ Experience and ability to present scientific presentations to a diverse audience.

+ Ability to work in a fast-paced environment and can deal with ambiguity.

+ Ability to travel - domestic and international; up to 50-75%.


+ Experience with biostatistics and computational data analysis.

+ Commercial and/or customer support experience desirable


**Why Kelly** **** **?**

Kelly Science & Clinical is your connection to premier scientific and clinical companies looking to hire talented people just like you. Every day, we match science professionals with dream jobs that fit their skills and interestsits the way we think job searching should be. Nearly 100 percent of our science recruiters have a professional background/education in science, so we know a thing or two about the science market and how to get you noticed.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law. (


Posted: 2021-09-24 Expires: 2021-10-25

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Product Application Scientist

Kelly Services
Cambridge, MA 02238

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