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Product Quality Champion - IT Help Desk at Dow Chemical - Auburn, MI

Kelly Services

Midland, MI
Job Code:
  • Customer Service
Kelly Services
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Job Details

Job Title Product Quality Champion - IT Help Desk at Dow Chemical - Auburn, MI

Jobid US330EJT_BH1441856

Location: Midland, MI, 48640, USA

Description Kelly Services, Inc. is happy to exclusively present a contract opportunity for a **Product Quality Champion** at Dow Chemical in **Auburn, MI** .

We are hiring **_two_** qualified IT Help Desk candidates for this role!

+ Do you have minimum 1-3 years of relevant corporate experience handling Customer Complaints?

+ Do you have experience with analyzing data and assisting IT customers gathering information in a help desk-like capacity?
+ **SAP knowledge is a bonus** !? (Can train if you have had _exposure_ !)
+ This long term contract will be Initially 6 months, and renewable after that.
+ M-F 8am-5pm
+ **$18.00-$20.00/hr** pay rate based on Experience
The **Product Quality Champion** will write the qualified response to help customer service professional stay on track in providing on time responses to external Dow customers.

The **Product Quality Champion’s** work within Dow’s SAP business quality system with duties like:

+ Track open quality complaints ensuring that responses to complaints are sent on time and that tasks get closed out.
+ Work with sites M&E contacts and BQCs to ensure that customer complaints are investigated in a timely manner.
+ Consolidate feedback from M&E into a high quality, initial complaints response for customers, outlining a containment actions required.
+ Follow up with any additional customer communication as required.
+ Ensure that and corrective and preventative actions are documented and assigned appropriately.
+ Follow up and escalate any complaints that do not have customer communication tasks closed within the required time frame.
**_Skills / Experience_**

+ Customer Interaction
+ Good communicator (written and verbal)
+ Good IT skills, SAP skills would be a bonus.
+ Experience analyzing data.

• Associates Degree or above in Computer Science, Information Technology; OR Equivalent Work Experience

**Additional Detail:**

+ **We appreciate all of our applicants, but we are not able to sponsor at this time; no C2C or H-1B.**
+ **There is no ‘per diem’ with this position, and must be able to work on W-2 hourly basis.**
+ **There is no relocation budgeted for this position. If this position requires you to relocate you will be responsible for those costs.**
**This role is supported by the** **_Kelly Services GTS – Recruiting and Sourcing_** **division.**

**As your local offices do not support this position, for immediate consideration, please apply online to this posting directly** .

**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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