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17 days old

Product Support Coordinator - Palm Beach Gardens, FL

Kelly Services
Palm Beach Gardens, FL 33410
Kelly Services is proud to be recruiting for a Product Support Coordinator in Palm Beach Gardens, FL.



Pay Rate - $22.00 - $24.00 per hour



Schedule - 8:00AM - 5:00PM Monday - Friday



**Product Support Coordinator**


A post-sales function responsible for ensuring "best-in-class" repair services and products to support both our internal business partners and external customers in a call center environment, providing timely support to customers while simultaneously entering data into a global complaints and service & repair systems. Provides product and basic technical support in a positive and professional manner to customers.



**Key Areas of Responsibility**




+ Answer incoming calls and emails from customers (internal and external) requesting repair services, equipment exchange or loaner equipment.

+ Properly documents product complaints, work orders, service requests and inquiries generated by customers in complaint management and service/repair systems.

+ Issues Return Goods Authorizations to return reported product for service and/or exchanges.

+ Responsible for coordinating delivery service for emergency deliveries.

+ Develop and maintain advanced level knowledge of assigned product portfolio and service lines.

+ Initiates service-related agreements, tracks and provides follow up for customers on overdue equipment.

+ Stays up to date on and follows, all procedures related to the job which can affect the quality of products and services provided to customers.

+ Reviews daily routine reports for accuracy of data entry.

+ Contacts customers as follow up to open Return Goods Authorizations.

+ Provides weekly updates of all open work orders and RGAs in order to properly close out any aged requests.





**Minimum Requirements**




+ Minimum of 3 years, progressively, successful customer service track record in a manufacturing/technical product environment.

+ High School Diploma

+ Possesses intermediate computer skills with experience in Word and Excel, and the ability to communicate effectively via verbal and written forms.

+ Regulatory knowledge with complaint handling; recalls; and quality systems is required.

+ Able to communicate with customers about usage of products and handle conversations with customer regarding product failure or medical emergencies.



**Nice to Have**




+ College degree preferred

+ Prefer 3+ years call center experience within the medical or pharmaceutical industry providing clinical and technical support to customers equivalent work experience.

+ Ability to work under pressure meeting tight deadlines and maintains calm, positive attitude.

+ Ability to read and interpret documents such as procedures and product operating manuals. Able to prioritize and work efficiently while multi-tasking.



**Please Note: This position is not recruited for by a local Kelly Services branch. Please submit your updated resume to the job posting or email to Denise.Kinley@kellyservices.com**




**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****



At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

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Posted: 2019-10-28 Expires: 2019-11-28

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Product Support Coordinator - Palm Beach Gardens, FL

Kelly Services
Palm Beach Gardens, FL 33410

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