6 days old

Product Support Specialist

Kelly Services
Durham, NC 27722
**Job Description**

The Product Support Specialist will provide critical user support and execute specific tasks necessary for the day-to-day maintenance of the customer's User Registrations and the WebEZ/WebRand products. This position pays $20 per hour with a Monday-Friday work week.

Essential Functions:

1. Perform completion of tasks in support of BSA applications user setup requirements

2. Monitor, Action and provide feedback on New User Registrations

3. Interact directly with end users and client contacts to resolve queries and requests related to User Registrations

4. Review Customer Account Management Plans and Support Plans to Action user setup-s properly

5. Obtain appropriate User Access Approvals and provide status confirmations on request

6. Perform front-line customer support to ensure that users experience high levels of customer satisfaction


- Adheres to all Standard Operating Procedures (SOPs) and Good Manufacturing Practice (GMP)

- Ensures all aspects of GMP are adhered to during the life-cycle of the project

- Works to a high level of detail and accuracy on all GMP documentation

- Communicates quality issues and client service issues

- Identifies and communicates opportunities to improve the quality of services provided

- Supports the department in the event of process changes

Required Work Experience:

- Proficiency and working knowledge of Microsoft Office packages (to include Word, Excel, Outlook Mail, Notes and PowerPoint), and csv files

- Phone and electronic communications

**Why KellyConnect** **** **?**

Each year, we find work for nearly 23,000 call center employees. We offer temporary, temporary-to-hire, and direct-hire roles for both traditional office and home-based assignments. Our connections, from small- and mid-sized companies to 90 of the Fortune 100, can open your job search to a new world of opportunities. You get a more flexible careeryour waychoosing the positions you want, when and where you want to go, and always for competitive pay.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity Equal Employment Opportunity is The Law.
Posted: 2019-11-08 Expires: 2019-12-09

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Product Support Specialist

Kelly Services
Durham, NC 27722

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