7 days old

Production Supervisor

Kelly Services
Athens, GA 30612
**Job Description**

Kelly Services is hiring a Production Supervisor in Athens, GA!

Pay: $17.00-$19.00/hour

Hours: M-F: 9:30AM - 6:30PM


This position can be broken down into five main parts: Shift Management, Customer Service, Warehouse Maintenance, Returns, and Reports to Ownership. The Production Supervisor will be expected to be a jack-of-all-trades who can rotate between all of these duties as needed throughout the course of any shift. Training will be provided.

Shift Management:

- Supervise productivity and ensure performance and sales goals are met

- Assures that assigned responsibilities are completed in a timely and effective manner

- Schedule and supervise employees

- Create a nurturing, supportive environment that fosters proactive problem-solving, teamwork, and communication among staff

Customer Service:

- Assist in the supervision and performance of the customer service help desk

- Answer escalated tickets quickly and professionally

- Assist in fraud prevention

- Supervise, fire, and hire to maintain a stable team of customer service associates

- Create and maintain performance KPIs for staff to meet sales targets and customer satisfaction goals

Warehouse Maintenance:

- Assist in inventory cycle counts to ensure that warehouse inventory is accurate

- Assist in the organization and optimization of the warehouse for ease of picking, packing, and shipping

- Order boxes, tape, and additional supplies as needed

- Submit product requests when specific self-fulfilled products are out of stock

- Assist with the picking, packing, and shipping of orders as needed


- Assist in the inspection and processing of returned products, as well as the issuance of refunds/store credit

Reports to Ownership:

- Will report to ownership immediately when problems occur

- Create and submit performance reports on a weekly basis to report on team performance, KPI progress, and any concerns or challenges to which ownership should be made aware



- Comfort with learning new processes and technologies

- Ability to quickly learn how to use Gmail, Slack, and Zendesk

- Ability to stock merchandise from receiving to shelving

- Ability to place product, weighing up to 45 pounds on shelving at various heights

- Regularly required to sit, stand, bend, reach, push, pull, lift, carry, and walk

- Ability to provide prompt and courteous customer service

- Ability to recommend, interpret and apply company policies and procedures

- Excellent written and verbal communication skills

- Ability to perform basic administrative duties such as filing and filling out forms

- Ability to work both independently and within a team environment

- Ability to supervise employees to ensure the timely and effective completion of work assignments

- Understands and applies management principles concerning budgeting, personnel costs and overtime expenses

- Ability to develop rapport, trust and open communication that enhances the growth and job performance of direct reports

- Ability to prioritize and work under strict deadlines


- High School Diploma or equivalent, college degree preferred

- Prior work experience in a retail environment required

- Prior management experience required


Perks while working as a Kelly employee:

-Weekly electronic pay

-Holiday and Service Bonus plans

-Benefit Alliance Plans available

Click to Apply today or send your resume to Kim at with the subject line "Production Supervisor in Athens, GA"

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2020-01-13 Expires: 2020-02-13

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Production Supervisor

Kelly Services
Athens, GA 30612

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