27 days old


Kelly Services
Iowa City, IA 52240
**Job Description**

Kelly Services is looking for a Project Coordinator for a contract position (project will last until approximately 8/2020) at ACT in Iowa City.

-Manage and create operational communications to customers regarding, system updates features, issues and outages.

-Manage the creation and upkeep of Operational documents (Manuals, etc.)

-Serve as liaison for Customer Care, handling day-to-day operational questions and queries

-Assist in the creation and maintenance of FAQs and other system documentation.

-Manage logistics for various products ( send out letters, coordinate the manual hand-offs)

-Lead and manage any Product Incident Response Team tickets or incidents that may occur

- Assist in the reconciliation of billing disputes and questions

-Ensure Operational systems are ready and continue to support customer needs (i.e. creation of item codes, billing, pricing, internal customer setup, -Etc.)

- Lead the creation of operational processes, including documenting process maps, Standard Operating Procedure (SOP) and Work Instructions. Improving on existing process as applicable and maintaining documentation as needed-

Work with client relations staff (both domestic and international) to create and review off the shelf description of services for Request for Pricing (RFP)s or other opportunities

Review potential contracts/sales to ensure system capabilities match customer needs

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.


Posted: 2019-12-23 Expires: 2020-02-03

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:


Kelly Services
Iowa City, IA 52240

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast